Lexus has achieved 1st place in the J.D. Power and Associates UK Customer Satisfaction Study every year from 2001 until 2007. Similarly, Lexus has been recognised as the Top Manufacturer for Quality, Reliability and Customer Care in the BBC Top Gear Magazine for two years running and was voted Best Manufacturer for reliability and customer satisfaction for the second consecutive year in the Auto Express Driver Power Survey 2003.
The service we offer reflects all the commitment to customer satisfaction that has resulted in so many awards.
Our extensively equipped Aftersales facilities manned by our highly trained Lexus Technicians are there to provide the highest levels of service.
We offer convenient opening hours, competitive prices, a collection and delivery service where possible and courtesy cars whilst your car is being serviced, subject to availability.
We will carry out a complementary Visual Safety Report covering 39 individual checks which includes everything from bodywork to brakes each time your Lexus is serviced. We will then provide you with a report detailing any additional work required now or in the future to meet either safety or legal requirements. We will not advise any unnecessary work, nor are you under any obligation at any time.
A full Lexus service history will not only keep your car handling and looking like new, but will enhance its resale value.
The comprehensive manufacturer's warranty will provide replacement or repair of any defects attributable to manufacturing or assembly for a period of 3 years or 60,000 miles from the date of the vehicle's first registration. You can then extend this warranty for further periods until either the vehicle is 7 years old or has covered 140,000 miles.
You can rest assured that any repairs we undertake on your car will be covered by a 12 month guarantee. Only genuine Lexus parts are used as they are designed to fit your car precisely and only genuine parts will meet our high standards of safety, quality and reliability.
Our list of services available include:
- Routine servicing of all Lexus vehicles
- Lexus vehicle warranty and recall work
- Visual safety reports (VSR) on Lexus vehicles
- Mechanical repairs
- Replacement of wear and tear parts
- Sales of Genuine Parts and Accessories
- MOT testing
- Provision of body repairs and Smart repairs
- Replacement tyres, wheel balancing and alignment
- Air conditioning servicing and recharging
- Full vehicle valeting
- Customer car collection and delivery (Subject to location)
- Loan car service, subject to availability
