FREQUENTLY ASKED QUESTIONS

Nearly all of our customers make arrangements to pay by Direct Debit when they begin their agreement. If this has not happened simply contact our Customer Care department, who can take all the necessary details from you over the phone and contact your bank on your behalf and make all the arrangements.

Please inform us as soon as possible if you move during the course of your agreement. Similarly, if you change your telephone number or e-mail address it is important that you notify us of this. If your bank details have changed please let us know so that we can make the appropriate changes.

If you think you may have problems in meeting your repayments to us please contact our Customer Care team immediately, if you do miss payments without contacting us you might be liable to pay additional charges.

We aim to provide you with the highest standards of service; however, there may be an occasion when you feel you have cause for complaint. If so, our staff will do all they can to resolve the problem and ensure that you receive a quick and fair response to any complaints you may have. Complaints should be directed to our Customer Care department.

In most instances this should not be a problem. We recommend that you contact your Lexus Centre, who will be able to assist you in arranging this.

If you plan to take your vehicle outside of the European Union for more than 28 days, please refer to the terms and conditions of your finance agreement. For any trip abroad with your vehicle you should ensure you have adequate breakdown insurance and take the appropriate vehicle documentation with you.

Yes. It is best to visit your Lexus Centre, who will be able to show you the latest model range and discuss your requirements and payment terms. If you do choose to part-exchange your vehicle before the end of your agreement, your Lexus Centre will contact us and take care of the paperwork. You will just need to sign the relevant documents that we will provide.

You should notify your insurers that any insurance money due must be paid directly to Lexus Financial Services. Contact the Customer Care team with your insurance details and we will liaise with your insurer on your behalf to arrange for the settlement of your finance agreement.

You will need to obtain a claim form. For Payment Protection cover this can be obtained by phoning 0870 333 0138, for Guaranteed Asset Protection phone 01454 270200, this form has to be sent back to the insurer directly where your claim will be assessed and you will be notified if your claim has been successful.

In accordance with the Data Protection Act 1998, your Lexus Centre should have explained Lexus Financial Services policy regarding the use of your personal information to you. If this is not the case please refer to your agreement or contact our Customer Care team, who will be happy to explain this to you.