LEXUS ACCIDENT REPAIR

If your Lexus needs repair following an accident, we would always recommend that you take it to the people who know your vehicle best and maintain meticulous standards in everything they do. Your Lexus Centre achieves these benchmarks. Our specialist repair professionals are highly trained and fully equipped with the latest technology, so all work is completed to the very highest levels. Only genuine parts are used and your vehicle is returned to NCAP standards: in other words, it will be as good as new. A courtesy car will also be provided while your Lexus is being repaired*.

* Terms and conditions apply

LEXUS ACCIDENT ASSISTANCE

If you’re unfortunate enough to be involved in an accident, Lexus Accident Assistance is designed to take the stress and inconvenience out of the situation. It also goes a great deal further.

Going beyond the roadside response, Lexus can arrange to recover your vehicle, provide you with a courtesy car*, obtain insurance estimates and help to clarify and complete all paperwork. Once your Lexus is repaired, using only genuine parts, it will be delivered back to you, as good as new. At each stage, a Lexus Incident Manager will be responsible for the whole process, so you can relax, safe in the knowledge that a professional is looking after you every step of the way.

  • Rapid vehicle recovery and provision of a courtesy car*
  • Professional support with your insurance claim
  • Complete peace of mind for Lexus owners, regardless of vehicle age
  • Getting you back on the road seamlessly and swiftly

Call Lexus Accident Assistance direct on 0800 246 886 to find out more.

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Why Repair with Lexus?

If your Lexus needs repairing, we always recommend you take it to an approved Lexus Centre or Service Outlet.

Our specialist Repair Centres or Service Outlets are fully equipped with the latest facilities and accident repair technology.

Benefits of Lexus Accident Repair

  • Fully trained Lexus Paint and Body technicians
  • Genuine Lexus parts
  • Repairs made to the highest possible standards
  • Vehicle returned to New Car Assessment Programme (NCAP) level
  • Courtesy car while yours is being repaired*

Benefits of Lexus Accident Assistance

  • Vehicle recovery where necessary
  • Expert help with your insurance claim
  • Arranging insurance approved repairs
  • Genuine Lexus parts
  • Courtesy vehicle (where appropriate and subject to availability)

Your Rights

In the event of an accident you have the right to demand that your Lexus is taken to an approved Lexus repairer. Generally, insurance companies direct policyholders to their 'approved' repairers. As well as keeping costs down, they can also dictate the level of service and repair quality you receive. This can result in non-genuine parts being used without the repairer informing you. As well as the risk of invalidating your manufacturer's warranty, these parts may also be fitted without the same care and attention you would receive from a Lexus approved repairer.

As a motor vehicle insurance policy holder you have the right to choose the repairer you wish to carry out the repairs on your vehicle, regardless of your insurance company's advice. This in no way compromises your insurance contract, and we'd always recommend only using a Lexus approved repairer; after all who knows your vehicle better than us?

Remember, in the event of an accident you have the choice of how and where your Lexus is repaired.