Why Repair with Lexus?
If your Lexus needs repairing, we always recommend you take it to an approved Lexus Centre or Service Outlet.
Our specialist Repair Centres or Service Outlets are fully equipped with the latest facilities and accident repair technology.
Benefits of Lexus Accident Repair
- Fully trained Lexus Paint and Body technicians
- Genuine Lexus parts
- Repairs made to the highest possible standards
- Vehicle returned to New Car Assessment Programme (NCAP) level
- Courtesy car while yours is being repaired*
Your Rights
In the event of an accident you have the right to demand that your Lexus is taken to an approved Lexus repairer. Generally, insurance companies direct policyholders to their 'approved' repairers. As well as keeping costs down, they can also dictate the level of service and repair quality you receive. This can result in non-genuine parts being used without the repairer informing you. As well as the risk of invalidating your manufacturer's warranty, these parts may also be fitted without the same care and attention you would receive from a Lexus approved repairer.
As a motor vehicle insurance policy holder you have the right to choose the repairer you wish to carry out the repairs on your vehicle, regardless of your insurance company's advice. This in no way compromises your insurance contract, and we'd always recommend only using a Lexus approved repairer; after all who knows your vehicle better than us?
Remember, in the event of an accident you have the choice of how and where your Lexus is repaired.
