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OFFERS

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QUOTE

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WORLD
OF LEXUS

Celebrating innovative design, sustainable technologies and premium experiences around the globe.

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DESIGN
INNOVATION

This section profiles some of our most striking design concepts and showcases.

LEXUS
HYBRID DRIVE

Lexus Hybrid Drive: Intelligently combining a petrol engine with an electric motor.

REDEFINING SERVICE

YOU AND YOUR LEXUS

We equip every Lexus with advanced technology and user-friendly features. Occasionally, you might need to know a little more about key functions in your particular model.

We aim to make this information as accessible as possible. So here you’ll find useful tools, downloads and instructions - along with details of any rare issues that may affect your car.

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MOBILE PHONE COMPATIBILITY

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Bluetooth® telephone connectivity allows you to easily connect a compatible mobile phone with your Lexus, wirelessly. To be compatible, your phone must have Bluetooth® and Hands-Free-Profile (HFP).

The NX features an optional Wireless Charger. Wireless charging allows you to charge your compatible smartphone or other electronic device using the inductive wireless battery charger. Some mobile phones which are not immediately compatible with wireless charging (e.g. iPhones) can be fitted with wireless charging covers.

ONLINE REPAIR MANUALS

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Lexus is committed to providing service and repair information in line with EU guidelines. You can find all the available repair manuals here, though there is a charge for some hard copy content and subscription services.

All material is provided on the understanding that users are competent in the selected discipline and follow all legislative and environmental regulations and guidelines.

PAST LEXUS BROCHURES

SELECT THE BROCHURE YOU WOULD LIKE AND CLICK DOWNLOAD

A selection of past Lexus model brochures are available to download directly. If you can't find the information you're looking for, please contact your local Lexus Centre.

MY LEXUS CUSTOMER PORTAL

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My Lexus is a new service that offers you easy access to information about your cars and enables "Online Search" for latest generation navigation systems starting with the new GS and the RX 450h.

Full owner's manuals for the new NX and CT models are also now available to download through the portal.

IMPORTING/EXPORTING
YOUR LEXUS VEHICLE

FIND ALL THE INFORMATION YOU REQUIRE RELATING TO BOTH IMPORTING
YOUR VEHICLE INTO THE UK OR EXPORTING YOUR VEHICLE FROM THE UK
(INCLUDING CHANNEL ISLANDS AND ISLE OF MAN)

  • To register your vehicle in another country you will be required to provide a Certificate of Conformity or other appropriate type approval evidence to the local registration authority. Please check with the relevant national registration authority.

    A COC is a legal document currently applicable to vehicles manufactured for the European market and confirms it complies with European Standards. We are generally able to supply a COC in English.
    COCs are currently only available for:

    • Passenger vehicles manufactured for most models from 1996 onwards
    • Commercial vehicles manufactured for most models from 2010

    If your vehicle was manufactured before either of these dates please see the question 'Vehicles without a Certificate of Conformity' below.

    To obtain a COC, you will need to:

    • Email coc@lexus.co.uk providing all appropriate details including the Vehicle Identification Number (this is a 17 digit number which can be found on a label inside your vehicle, in your vehicle registration document or in the original purchase invoice).
    • Attach a copy of the vehicle registration document if available. Please note that we are unable to process any applications received without this document or an alternative document providing confirmation of legal ownership of the vehicle.
    • A fee of £75.00 including VAT is payable for a COC (see How Do I Pay below)

    Applications will normally be processed within 3-5 business days upon receipt. Once we have processed your request you will be contacted for payment. No documents can be sent out before payment has been received.

    Where a COC is not available a Statement of Compliance may be accepted as an alternative. Where this is the case, we recommend that you check the local registration requirements with the appropriate national registration authority.
    To obtain an SOC:

    • Email coc@lexus.co.uk and attach appropriate evidence of ownership. Please note any applications received without evidence will not be processed.
    • A fee of £10.00 including VAT is payable for an SOC (see Section 5 How to Pay below).

    Applications will normally be processed within 3-5 business days upon receipt. Once we have processed your request you will be contacted for payment. No documents can be sent out before this payment has been made.

    Payment will be collected after we have processed your request and we will provide you with the appropriate details using a standard bank (BACS) transfer when we contact you. Once your payment has been received we will send your documents to the address that you have provided to us. All documents will be sent using standard first class post within the UK or Airmail if being sent outside of the UK.

    Any data provided by you when you submit a general enquiry form or collected by us in dealing with any query that you raise, will only be retained for our own customer service records. Such data will not be used for any marketing purposes and will be stored on secure servers with the European Union. Any sensitive personal data that you may be asked to provide to us (e.g. in relation to the completion of a payment) will be permanently and securely destroyed as soon as is reasonably practical. No payment data is ever entered onto or stored on any of our computer networks.
    For further information about how Lexus uses your personal data more generally, please refer to our Privacy Policy.

  • IMPORTING YOUR LEXUS VEHICLE INTO THE UK

    We recommend that you do not bring your vehicle into the UK without first contacting the DVLA and your insurance provider.

    Any vehicle being imported into the UK for a period of longer than six months must be registered with the Drivers Vehicle Licensing Agency (DVLA).

    If, for any reason, no COC is available the vehicle is likely to require an Individual Vehicle Approval certificate. This can be arranged through the Drivers Vehicle Standards Agency (DVSA) and further information can be found at www.gov.uk/vehicle-approval. Additionally, we would advise you to contact your national Lexus sales office for more information relating to your vehicle.

    Please note that we will not be able to provide a COC or any other information relating to vehicles from outside of the UK. Whilst we are able to assist with queries concerning vehicles from Northern Ireland, we cannot provide any data for vehicles from the Republic of Ireland.
    Queries relating to vehicles from the Republic of Ireland should be addressed to customerservice@lexus.ie

    • Any vehicle being imported into the UK for a period of longer than six months must be registered with the DVLA. All customers wishing to bring a vehicle into the UK from outside of Europe are advised to visit the DVLA for further information
    • Currently, no COC will be available for any vehicle originating from outside of Europe as this document does not exist in any non-European jurisdiction.
    • As no COC will be available for your vehicle, it is likely that an Individual Vehicle Approval certificate will be required. This can be arranged through the DVSA. The only exceptions to this are any vehicles that were manufactured more than 10 years ago (such vehicles will only require a current MOT certificate). Further information about the application process can be found a www.gov.uk/vehicle-approval

    A. I want to import a Left hand drive vehicle into the UK from any country
    In addition to the usual registration requirements, you will be must demonstrate that the vehicle has been appropriately modified to ensure that it complies with UK road regulations. This includes the fitment of the following:

    • headlamps for left hand traffic
    • speedometer capable of displaying both KPH and MPH
    • rear seat belts (if applicable)
    • rear fog lamp
    • side lamp indicators

    For more information on UK road regulations please see www.gov.uk/vehicle-registration Please note that we are unable to process any applications received without any document providing confirmation of legal ownership of the vehicle.

    • A fee of £10.00 including VAT is payable for a vehicle dating letter (See How Do I Pay below).

    B. I require a vehicle dating letter

    • There may be occasions where a customer is asked to provide evidence of the date of manufacture of a vehicle (e.g. that vehicle originates from outside of Europe). We may be able to provide you with this document (providing that the vehicle is listed on our database).
    • In order to obtain a dating letter please follow the steps outlined below:
      • Complete the online enquiry form providing all appropriate details including the Vehicle Identification Number or frame number (these can be found on inside your vehicle or in your vehicle documentation).
      • Attach a copy of proof of ownership of the vehicle.
        Please note that we are unable to process any applications received without any document providing confirmation of legal ownership of the vehicle.
      • A fee of £10.00 including VAT is payable for a vehicle dating letter (See How Do I Pay below).

    Please note that the letter that we will provide will only be able to confirm the month and year of manufacture and not the date of original registration.

    C. I want to amend the current UK registration document relating to my vehicle

    • We are able to provide this information if it is available to us, where this data is not available then we would ask you to source it from where you purchased the vehicle from.
    • In order to produce this document we must see the registration document that needs to be amended.
    • Please note that we are unable to process any applications received without this document.
    • A fee of £10.00 including VAT is payable for any letter of confirmation issued by us (See How Do I Pay below).

    D. I need to find out the UK model equivalent of my vehicle
    Insurers in the UK frequently ask customers who have imported a vehicle from outside of the UK to provide them with details of the UK model equivalent.

    Unfortunately we are not able to provide customers with details of the UK equivalent of any vehicle imported from a country outside of the UK. We cannot be certain of any modifications made to vehicles originating outside of the UK and so if we were to provide any such information it could risk the insurance of that vehicle being invalidated.

    We strongly recommend that anyone seeking to import a vehicle into the UK from any other country contacts their insurance provider for further information regarding premiums and coverage.

    Payment will be collected after we have processed your request and we will provide you with the appropriate details using a standard bank (BACS) transfer when we contact you. Once your payment has been received we will send your documents to the address that you have provided to us. All documents will be sent using standard first class post within the UK or Airmail if being sent outside of the UK.

    Any data provided by you when you submit a general enquiry form or collected by us in dealing with any query that you raise, will only be retained for our own customer service records. Such data will not be used for any marketing purposes and will be stored on secure servers with the European Union. Any sensitive personal data that you may be asked to provide to us (e.g. in relation to the completion of a payment) will be permanently and securely destroyed as soon as is reasonably practical. No payment data is ever entered onto or stored on any of our computer networks.
    For further information about how we use your personal data more generally, please refer to our Privacy Policy.

RECALL INFORMATION

INFORMATION ON CURRENT VEHICLE RECALLS
INCLUDING A VEHICLE LOOK UP TOOL

Lexus recalls are in line with the company’s core commitment to delivering the highest standards of safety and quality to its customers. Therefore, on occasion your vehicle might be subject to a recall.

To find out if your vehicle has been affected by any of the recent recalls please use the VIN look-up facility below. Alternatively, please contact your local Lexus Centre or the Lexus Recall Helpline on 0800 044 3721.

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