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OWNERS

RECALLS

Get the latest updates on safety recalls, which uphold the highest standards of care for Lexus drivers.


  

  
    2018 lexus ownership recalls customer satisfaction

LEXUS COMMITMENT TO CUSTOMER SATISFACTION

We at Lexus pride ourselves on our commitment to world-class craftsmanship and industry-leading customer service. Our pledge to "treat each customer as a guest in your home" isn't just a promise that we make, it's a promise that we intend to keep.

We see innovation as a never-ending process, and we’re immensely proud of our expertise in anticipating future needs and desires. Yet we have an even more important core commitment; to deliver the very highest standard of safety and quality in each and every car that carries the Lexus marque. So on rare occasions, we may take the decision to announce a voluntary customer service campaign or safety recall, to ensure those standards are never compromised. To find out if your vehicle has been affected by a recall, use the VIN look-up tool below. You can also contact your local Lexus Centre, or call Lexus Recall Helpline on 0800 044 3721.

Thank you in advance for giving us the opportunity to prove our sterling reputation for customer service isn't only well documented, it's well deserved.

RECALL INFORMATION

LS500 RECALL FEBRUARY 2019

Lexus has issued a safety recall for LS500 models due to an issue with tyres. The issue relates to a concern that the sidewall of the tyre could be affected by installation damage during production, the condition only affects tyres that are fitted during vehicle manufacture and not those fitted during service.

To see if your car is affected, please use the Recall Lookup or contact your local Lexus Centre.

TAKATA AIRBAG RECALL

  • INFORMATION

    As part of Lexus’s commitment to quality and safety, Lexus is expanding these recalls involving certain Takata airbag inflators in vehicles.

    At Lexus, the safety of our customers is our number one priority, which is why we continually monitor the performance of our vehicles through a number of sources. If we become aware of a certain component or aspect of our vehicles that doesn’t meet our strict standards we will take appropriate action, as we have done in this instance.

  • THE VEHICLES INVOLVED IN EUROPE

    The vehicles involved in Europe are the Lexus SC, IS, ES and GX produced between December 2000 and December 2011, as well as the Lexus ES 350, GX 460, IS Convert, IS 350/250, IS-F and the LFA between January 2009 and December 2013 for the airbag inflator.

  • HOW WE ARE SUPPORTING OUR CUSTOMERS

    Customers will be contacted by each national distributor in the countries. Airbag inflator replacement will be performed at no charge to customers. In the meantime if you have any questions please contact your national distributor or alternatively please contact your local Lexus dealer.

  • THE REASONS FOR THESE RECALLS

    In the involved vehicles a safety defect may arise in certain Takata air bag inflators due to inflator propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures, and high temperature cycling. This may result in an inflator rupture when the air bag deploys.

  • RECALL CHECKER

    If you have been contacted about a Lexus recall, or have reason to believe your vehicle may be included in a recall, you can quickly find out more by using our 3-step Recall Checker below. To find out if your vehicle is included in the Takata airbag campaign we have developed a simple process below.