FREQUENTLY ASKED QUESTIONS

FAQS

  1. All

Connected Services consist of the Lexus Link+ app on your mobile device and the multimedia system in the vehicle. Each suite is host to its own set of features that make driving safer and more fun, both in and out of your car.

 

The Lexus Link+ app lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, find information on when your car is due to receive maintenance, check your vehicle data and receive important notifications, as well as control climate system, doors and hazard lights of your car remotely.

 

Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, WhatsApp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation system.

 

*for select models

You can check the connected services your vehicle is capable of by typing your VIN on Lexus Connectivity Match: https://www.lexus.co.uk/customer/lexusconnectivitymatch

If you buy a second-hand Lexus that supports Connected Services, you can activate Connected Services directly from your Lexus Link+ app given that you can prove physical access to the car (via mileage verification process or QR code scanning). Please visit your retailer to change the ownership of the car to your name in order to enjoy the full functionality of the app.

The Lexus Link+ app is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll be the only one able to use the Connected Services for that car.

Yes, Connected Services can be added to multiple accounts but can only be activated and active on one account at any one time.

Connected Services consists of the Lexus Link+ app and Multimedia. Each suite is host to its own set of features and must be activated separately.

 

A quick way to check if Connected Services is active, is to check if your last trip details are displayed on the home screen of the app.

 

If you are unsure whether your Connected Services are activated, first select the correct car from My Garage, then click on Connected Services centre. Then you will see all services available for the car and their activation status. Then, follow the flow to activate the Connected Services that are available for your vehicle.

 

To activate Lexus Online connect your smartphone with your car, using either Bluetooth or Wi-Fi tethering, then click on the Setup tab. From there click on the Online tab, then the Lexus Online tab, and choose an existing account. Then enter your Lexus Link+ credentials. 

 

Entering your details will start your 3 years of free service. You can check the expiration date of your Multimedia subscription via Customer Portal.

 

If you don’t have an existing account, you can directly create one in your car, by choosing the New Account option.

 

On vehicles equipped with Lexus Smart Connect, you can easily scan the QR code generated on the Head Unit with the Lexus Link+ app or alternatively introduce it manually into the app. Then activate the smart services in the Connected Services centre on the Lexus Link+ app.  

 

For more information please see our How-to videos.

The account details are the same for the Lexus Link+ app and Customer Portal. On both platforms the password can be changed. 

 

To change your password go to the login screen and select Forgot Password.

  • Cancel Connected Services Subscription and remove the car from your account in the application.
  • Remove User Profile from Multimedia head unit.
  • Don’t delete your account, as any future Lexus cars you may own can be added to the account. Don’t forget to inform the new owner of the car that the vehicle is equipped with Connected Services.

Connected Services will stop if the Vehicle Identification Number (VIN) is removed from your account.

Connected Services are included with the purchase of any Connected Services compatible Lexus vehicle, for a span of ten years.

 

Connected Services for vehicles equipped with Smart Connect is included for a span of 4 years.

 The Connected Services of the Lexus Link+ app will function for 10 years. Lexus will cover the cost of data used to provide Connected Services for 10 years, but the Lexus Link+ app will function even without Connected Services.

Yes and no. A car can be added to multiple accounts but only one account can access Connected Services at any one time or any other personal data.

The account is shared between the Lexus Link+ app and Customer Portal. On both platforms an account can be created from the login screen. After the creation of an account you will receive an activation email which you have to confirm before you can access your account and add your vehicle(s).

You can manage your ToU through the Data Privacy Portal section in your account.

You can consult your Privacy Notice through the Data Privacy Portal section in your account.

Stay a step ahead while driving with a wide range of functions and get to your destination on time. Tune in to diverse events on the road and find available fuel stations and parking spots (on or off-street). Drive worry-free with internet updated navigation.

You decide what data you share with Lexus. You can control this at any moment in the Data Privacy Portal and can withdraw your consent when you want to.

Yes, you can easily start a charging session for your cars. However, if you wish to schedule a smart charging session, this is only possible through the Lexus Link+ app. Select the car you wish to charge and follow the steps in the app.

Simply open the Lexus Link+ app, select the car you wish to charge, and the way you want to charge it.

Your RFID card needs only to be paired with your changer once for you both to use it independentally. 

Yes it can. The 1st user will have full access to features and settings. Subsequent users will be ‘guests’, able to charge their vehicles. 

 

Follow these steps to add Lexus HomeCharge to your Lexus Link+ app:

 

  1. Open Lexus Link+ and select 'My Garage'.
  2. Select 'Chargers' and 'Add chargers'.
  3. Type or scan the Lexus HomeCharge serial number.
  4. Enter the PIN code and a nickname.
  5. Tap 'Access & Sharing' to add or remove users.

Please visit the FAQ section of the website https://www.Lexus-charging-network.eu/ (Opens in new window)

Yes. If your vehicle model or smartphone is not eligible for the Lexus Link+ app, you can still access the Lexus Charging Network services for your Lexus PHEV and BEV vehicle by using your RFID charging card and the web portal https://www.Lexus-charging-network.eu/ (Opens in new window), where you can fully manage your account. See the onboarding flow in the link.

On the map available on the web portal, you can find detailed information about each charging station, including real-time availability, charging prices based on the tariff, types of plugs, authentication methods, ratings, operator information, and opening hours. You can search for charging stations by applying filters.

If your vehicle is eligible for the Lexus Link+ app, you can unlock charging stations by scanning the QR code or by typing the station ID in the app. Without the app, you can use your RFID card for authentication. Be sure to check in advance whether the charging point accepts RFID cards for authentication – this information can be found in the detailed information for each charging station in the map section.

You can use your Lexus Charging Network RFID card to unlock the charging station. 

Make sure to check in advance if the charging point accepts RFID cards for authentication. Detailed information for each charging station can be found in the map section at https://www.Lexus-charging-network.eu/ (Opens in new window).

If you are unable to start a charging session, please consider the following recommendations:

 

  • Check through the app whether the charge point is available or out of order
  • For app authentication, please first verify whether the charging station supports authentication through the app or QR code. You can find this by clicking on the charging station in your app. If it does, use the ""Start"" button in the app instead of scanning the QR code on the charging station.
  • In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.

 

If the issue persists, reach out to the customer service hotline for the Lexus Charging Network, located under the "Contact Support" section on the Lexus Charging Network portal https://www.Lexus-charging-network.eu/ (Opens in new window).

Some vehicle models include an Accident Assistant feature that automatically detects potential damage to your vehicle while driving, as a result of accidents.

Accident Assistant is automatically activated as part of your Standard Services subscription for supported vehicles, so there’s no need for manual activation.

Sometimes the Accident Assist feature may flag events that are not accidents, such as sudden acceleration, hard braking or driving over a large bump. However, it is constantly learning through AI to better detect real accidents.

The Accident Assistant only works while your vehicle is running. When your vehicle is parked and turned off, the system isn’t actively monitoring for damage or incidents. So unfortunately, any damage that happens while your vehicle is parked won’t be detected by the system.

There can be delays in showing events, particularly if your vehicle hasn’t had a stable internet connection to send the data. Severe collision involving airbag deployment may also take longer to process and send alerts. It’s also possible that certain types of collisions might not be detected by the system.

When a collision is detected, the system collects data including the following: 

 

  • Time and date of the event 
  • Vehicle speed at the time of impact 
  • Direction and severity of the impact 
  • GPS location 

 

This data helps assess the accident and support further analysis.

Collision notifications are sent to our systems. If you have enabled ‘Connected Vehicle Assistance’, your information is shared with our Lexus Accident Care team operated by Lexus Insurance Services who may contact you to help arrange repairs. For more information on how your data is processed please refer to the Connected Vehicle Privacy Notice in the app:


1. Open the Lexus Link+ app and select your Account 
2. Navigate to Legal Info 
3. Click on Privacy Notice

Accident Assistant is an integral part of the Standard Services subscription and is designed as a core safety feature. Sharing your collision information with Lexus Accident Care, however, is entirely based on you enabling ‘Connected Vehicle Assistance’. You also have the option to choose not to consent to any processing or communication of your collision information with Lexus Accident Care. If you do not wish to be contacted by Lexus Accident Care you can disable Connected Vehicle Assistance here:


1. Log in to the Lexus Link+ app and select your Account
2. Navigate to Vehicle Consent
3. Select the relevant vehicle
4. Go to Privacy Choices
5. Turn off Connected Vehicle Assistance and save your selection


If you wish to disable Accident Assistant completely, the only way to do so is by unsubscribing from the Standard Services. Please note this will also remove other services like Driving Analytics and Find My Car. Within the Lexus Link+ app, you can unsubscribe from this service by going to:


1. My Garage 
2. Connected Services Centre 
3. Click Standard Service 
4. Cancel Subscription

No, the Accident Assistant doesn’t directly contact emergency services. It sends information to our system, which may prompt follow-up actions like a call from Lexus Accident Care to offer help to arrange repairs. Always call emergency services directly if you need immediate help.

It's important to note that sharing accident data for insurance or legal purposes is not automatic, it's entirely up to you. If you wish, you can manually generate and download a report containing the accident data and any information you've uploaded, which you may then share with third parties such as insurance companies or legal representatives.