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OWNERS

YOUR VEHICLE

Need more information about the innovative technologies and key features of your Lexus? You’ll find a wealth of useful tools, downloads and information here – along with details of any rare issues that may affect your vehicle.

RECALL INFORMATION

We see innovation as a never-ending process, and we’re immensely proud of our expertise in anticipating future needs and desires. Yet we have an even more important core commitment; to deliver the very highest standard of safety and quality in each and every car that carries the Lexus marque. So on rare occasions, we may take the decision to announce a voluntary customer service campaign or safety recall, to ensure those standards are never compromised. To find out if your vehicle has been affected by a recall, use the VIN look-up tool below. You can also contact your local Lexus Centre, or call Lexus Recall Helpline on 0800 044 3721.

Recall Information

BLUETOOTH® COMPATIBILITY

Bluetooth® connectivity allows you to easily connect a mobile phone to your Lexus wirelessly. To be compatible, your phone must have a Bluetooth® connection and a hands-free profile (HFP).

IMPORTING OR EXPORTING YOUR LEXUS VEHICLE

Find all the information about importing to and exporting from the UK, including the Channel Islands and Isle of Man, right here. We'd also recommend that before you bring your Lexus into the UK, you contact the DVLA and your insurance provider.

  • IMPORTING

    • How do I import a Lexus from another EU country?

      Any vehicle being imported into the UK for a period of longer than six months must be registered with the Drivers Vehicle Licensing Agency (DVLA). • In order to complete this registration the DVLA will require a Certificate of Conformity (COC). This can be provided by the national Lexus sales office within the country of origin. • Contact details for selected national Lexus offices can be found at www.lexus.eu/. Alternatively, customers should email cust.service@lexus-europe.com or visit www.gov.uk/importing-vehicles-into-the-uk. If, for any reason, no COC is available the vehicle is likely to require an Individual Vehicle Approval certificate. This can be arranged through the Drivers Vehicle Standards Agency (DVSA) and further information can be found at www.gov.uk/vehicle-approval. We would also advise you to contact your national Lexus sales office for more information relating to your vehicle. Please note that we will not be able to provide a COC or any other information relating to vehicles from outside of the UK. Whilst we are able to assist with queries concerning vehicles from Northern Ireland, any queries relating to vehicles from the Republic of Ireland should be addressed to customerservice@lexus.ie

    • How do I import a Lexus from outside EU country?

      Any vehicle being imported into the UK for a period of longer than six months must be registered with the DVLA. All customers wishing to bring a vehicle into the UK from outside of Europe are advised to visit the DVLA website for further information. Currently, no COC will be available for any vehicle originating from outside of Europe as this document does not exist in any non-European jurisdiction. As no COC will be available, it is likely that an Individual Vehicle Approval certificate will be required. This can be arranged through the DVSA. The only exceptions to this are vehicles that were manufactured more than 10 years ago; these only require a current MOT certificate. Further information about the application process can be found a www.gov.uk/vehicle-approval

    • How do I import a left-hand drive vehicle into the UK from any country?

      In addition to the usual registration requirements, you must demonstrate that the vehicle has been appropriately modified to comply with UK road regulations. This includes the following: • headlamps for left hand traffic • speedometer capable of displaying both KPH and MPH • rear seat belts (if applicable) • rear fog lamp • side lamp indicators For more information on UK road regulations please see www.gov.uk/vehicle-registration. Please note, we are unable to process any applications received without any document providing confirmation of legal ownership of the vehicle.

    • What if I require a vehicle dating letter?

      There may be occasions where a customer is asked to provide evidence of the date of manufacture of a vehicle (e.g. that vehicle originates from outside of Europe). We may be able to provide you with this document, if the vehicle is listed on our database. In order to obtain a dating letter please follow the steps outlined below: • Complete the online enquiry form providing all appropriate details including the Vehicle Identification Number or frame number (these can be found on inside your vehicle or in your vehicle documentation). • Attach a copy of proof of ownership of the vehicle. Please note that we are unable to process any applications received without any document providing confirmation of legal ownership of the vehicle. • A fee of £10.00 including VAT is payable for a vehicle dating letter. The letter that we will provide will only be able to confirm the month and year of manufacture and not the date of original registration.

    • Can I amend the current UK registration document relating to my vehicle?

      We are able to provide this information if it is available to us. If this is not possible, then we would ask you to request it from where you purchased the vehicle from. We must see the current UK registration document that needs to be amended, as we’re unable to process any applications received without it. • A fee of £10.00 including VAT is payable for any letter of confirmation issued by us. Insurers in the UK frequently ask customers who have imported a vehicle from outside of the UK to provide them with details of the UK model equivalent. We are unable to provide information or advise on an imported vehicle’s UK equivalent. This is because we cannot be certain of any modifications made to vehicles originating outside of the UK, and risk invalidating any insurance. We strongly recommend that anyone seeking to import a vehicle into the UK from any other country contacts their insurance provider for further information regarding premiums and coverage.

    • How do I pay?

      Payment will be collected after we have processed your request and we will provide you with the appropriate details using a standard bank (BACS) transfer when we contact you. Once your payment has been received, we will send your documents to the address you provided. All documents will be sent using standard first class post within the UK, or Airmail if being sent outside of the UK.

    • What is your data protection policy?

      Any information provided by you when you submit a general enquiry form or collected by us in dealing with any query that you raise, will only be retained for our own customer service records. This data will not be used for any marketing purposes and will be stored on secure servers with the European Union. Any sensitive personal data that you may be asked to provide to us (e.g. in relation to the completion of a payment) will be permanently and securely destroyed as soon as is reasonably practical. No payment data is ever entered or stored on any of our computer networks. For further information about how we use your personal data generally, please refer to our Privacy Policy.

    EXPORTING

    • What documents will I need?

      To register your vehicle in another country you will be required to provide a Certificate of Conformity (COC) or other appropriate type approval evidence to the local registration authority. Please check with the relevant national registration authority.

    • What is Certificate of Conformity (COC)?

      A COC is a legal document currently applicable to vehicles manufactured for the European market and confirms it complies with European Standards. We are generally able to supply a COC in English. COCs are currently only available for: • Passenger vehicles manufactured for most models from 1996 onwards • Commercial vehicles manufactured for most models from 2010 If your vehicle was manufactured before either of these dates please see the question What about vehicles without a Certificate of Conformity? below.

    • How do I obtain a Certificate of Conformity?

      • You will need to email coc@lexus.co.uk providing all appropriate details including the Vehicle Identification Number (this is a 17 digit number which can be found on a label inside your vehicle, in your vehicle registration document or in the original purchase invoice). • Attach a copy of the vehicle registration document if available. We are unable to process any applications received without this document, or an alternative document providing confirmation of legal ownership of the vehicle. • A fee of £75.00 including VAT is payable for a COC (see How Do I Pay? below) Applications will normally be processed within 3-5 business days upon receipt. Once we have processed your request you will be contacted for payment. No documents can be sent out before payment has been received.

    • What about vehicles without a Certificate of Conformity?

      Where a COC is not available, a Statement of Compliance may be accepted as an alternative. If this is the case, we recommend that you check the local registration requirements with the appropriate national registration authority. To obtain a Statement of Compliance: • Email coc@lexus.co.uk and attach appropriate evidence of ownership. Please note any applications received without evidence will not be processed. • A fee of £10.00 including VAT is payable for a Statement of Compliance Applications will normally be processed within 3-5 business days upon receipt. Once we have processed your request you will be contacted for payment. No documents can be sent out before this payment has been made.

    • How do I pay?

      Payment will be collected after we have processed your request and we will provide you with the appropriate details using a standard bank (BACS) transfer when we contact you. Once your payment has been received, we will dispatch your documents. All documents will be sent using standard first class post within the UK, or Airmail if being sent outside of the UK.

    • What is your data protection policy?

      Any information provided by you when you submit a general enquiry form or collected by us when we’re dealing with any query raised by you, will only be retained for our own customer service records. This data will not be used for any marketing purposes and will be stored on secure servers with the European Union. Any sensitive personal data that you may be asked to provide to us (e.g. in relation to the completion of a payment) will be permanently and securely destroyed as soon as is reasonably practical. No payment data is ever entered or stored on any of our computer networks. For further information about how we use your personal data generally, please refer to our Privacy Policy.

  • Online Repair Manuals

    YOUR VEHICLE

    ONLINE REPAIR MANUALS

    We’re committed to providing service and repair information in accordance with EU guidelines. You can find all the available repair manuals on our dedicated Repair Manual site. It’s worth noting, there is a charge for some hard copy content and subscription services. All material is provided on the understanding that users are competent in the selected discipline, and follow all legislative and environmental regulations.

PAST LEXUS BROCHURES

We have a selection of past Lexus model brochures available to download. If you can't find exactly what you're looking for, your local Lexus Centre will be more than happy to help with your enquiry.

SELECT THE BROCHURE

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