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YOUR VEHICLE

Need more information about the innovative technologies and key features of your Lexus? You’ll find a wealth of useful tools, downloads and information here – along with details of any rare issues that may affect your vehicle.

RECALL INFORMATION

We see innovation as a never-ending process, and we’re immensely proud of our expertise in anticipating future needs and desires. Yet we have an even more important core commitment; to deliver the very highest standard of safety and quality in each and every car that carries the Lexus marque. So on rare occasions, we may take the decision to announce a voluntary customer service campaign or safety recall, to ensure those standards are never compromised. To find out if your vehicle has been affected by a recall, use the VIN look-up tool below. You can also contact your local Lexus Centre, or call Lexus Recall Helpline on 0800 044 3721.
Opening hours Mon-Sun: 8:00-20:00

LS500 RECALL FEBRUARY 2019

Lexus has issued a safety recall for LS500 models due to an issue with tyres. The issue relates to a concern that the sidewall of the tyre could be affected by installation damage during production, the condition only affects tyres that are fitted during vehicle manufacture and not those fitted during service.

To see if your car is affected, please use the Recall Lookup or contact your local Lexus Centre.


  

  
    Recall Information

BLUETOOTH® COMPATIBILITY

Bluetooth® connectivity allows you to easily connect a mobile phone to your Lexus wirelessly. To be compatible, your phone must have a Bluetooth® connection and a hands-free profile (HFP).

IMPORTING OR EXPORTING YOUR LEXUS VEHICLE

  • IMPORTING

    • Importing a Lexus from another EU country

      Any vehicle being imported into the UK for a period of longer than six months must be registered with the Drivers Vehicle Licensing Agency (DVLA).

      • In order to complete this registration the DVLA will require a Certificate of Conformity (COC). This can be provided by the national Lexus sales office within the country of origin.

      • Contact details for selected national Lexus offices can be found at www.lexus.eu/. Alternatively, customers should email cust.service@lexus-europe.com or visit www.gov.uk/importing-vehicles-into-the-uk. If, for any reason, no COC is available the vehicle is likely to require an Individual Vehicle Approval certificate. This can be arranged through the Drivers Vehicle Standards Agency (DVSA) and further information can be found at www.gov.uk/vehicle-approval. We would also advise you to contact your national Lexus sales office for more information relating to your vehicle. Please note that we will not be able to provide a COC or any other information relating to vehicles from outside of the UK. Whilst we are able to assist with queries concerning vehicles from Northern Ireland, any queries relating to vehicles from the Republic of Ireland should be addressed to customerservice@lexus.ie

    • Importing a Lexus from outside a EU country

      Any vehicle being imported into the UK for a period of longer than six months must be registered with the DVLA. All customers wishing to bring a vehicle into the UK from outside of Europe are advised to visit the DVLA website for further information. Currently, no COC will be available for any vehicle originating from outside of Europe as this document does not exist in any non-European jurisdiction. As no COC will be available, it is likely that an Individual Vehicle Approval certificate will be required. This can be arranged through the DVSA. The only exceptions to this are vehicles that were manufactured more than 10 years ago; these only require a current MOT certificate. Further information about the application process can be found a www.gov.uk/vehicle-approval

    • I want to import a left-hand drive vehicle into the UK from any country

      In addition to the usual registration requirements, you must demonstrate that the vehicle has been appropriately modified to comply with UK road regulations. This includes the following:

      • headlamps for left hand traffic
      • speedometer capable of displaying both KPH and MPH
      • rear seat belts (if applicable)
      • rear fog lamp
      • side lamp indicators
      For more information on UK road regulations please see www.gov.uk/vehicle-registration. Please note, we are unable to process any applications received without any document providing confirmation of legal ownership of the vehicle.

    • I require the date of manufacture for my vehicle

      There may be occasions where you are asked to provide evidence of the date of manufacture of a vehicle (e.g. that vehicle originates from outside of Europe). We may be able to provide you with this document (providing that the vehicle is listed on our database).

      Please note that the letter that we will provide will only be able to confirm the month and year of manufacture and not the date of original registration.

      These documents are provided Free of Charge.

      Please refer to the Toyota & Lexus Guidance notes for further information and how to apply for a Vehicle Dating Letter.

    • Can I amend the current UK registration document relating to my vehicle?

      A registration document may need to be amended to allow any inaccuracy or omission to be corrected. In order to complete this process you may require us to confirm certain information relating to your vehicle (e.g. model name).

      We are able to provide this information if it is available to us, however, if it is not available then we cannot assist you. Please note that CO₂ emissions data for a vehicle imported outside of Europe is not available.

      In order to produce this document we must see the registration document that needs to be amended.

      Please note that we are unable to process any applications received without this document.

      These documents are provided Free of charge.

      Please refer to the Toyota & Lexus Guidance notes for further information and how to apply for a Declaration letter.

    • What is your data protection policy?

      Any information provided by you when you submit a general enquiry form or collected by us in dealing with any query that you raise, will only be retained for our own customer service records. This data will not be used for any marketing purposes and will be stored on secure servers with the European Union. Any sensitive personal data that you may be asked to provide to us (e.g. in relation to the completion of a payment) will be permanently and securely destroyed as soon as is reasonably practical. No payment data is ever entered or stored on any of our computer networks. For further information about how we use your personal data generally, please refer to our Privacy Policy.

    EXPORTING

    • What is Certificate of Conformity (COC)?

      A COC is a legal document currently applicable to vehicles manufactured for the European market and confirms it complies with European Standards. We are generally able to supply a COC in English. COCs are currently only available for:

      • Passenger vehicles manufactured for most models from 1996 onwards
      • Commercial vehicles manufactured for most models from 2010.
      If your vehicle was manufactured before either of these dates please see the question What about vehicles without a Certificate of Conformity below.

    • What about vehicles without a Certificate of Conformity?

      Where a COC is not available a Statement of Compliance (SOC) may be accepted as an alternative document. When this is the case, we recommend that you check the local registration requirements with the appropriate national registration authority. Please note the SOC is only applicable to vehicles made for the European market and originating from the United Kingdom.

      A fee of £30.00 including VAT is payable for an SOC.

      Please note that we are unable to provide a Statement of Compliance for customers wishing to register their vehicle in France, where a COC is not available. The French registration authorities will not accept a Statement of Compliance or any other documentation from Toyota GB other than a COC.

    • How do I obtain a Certificate of Conformity?

      To obtain a COC you will need to refer to the Toyota Guidance notes then Download a COC / SOC application form.

      Email the completed form to coc@lexus.co.uk with one of the following:

      V5C: A Copy of your vehicle’s V5C document, showing YOU as the Registered Keeper

      Or: If you are NOT the registered keeper, you must supply us with the appropriate evidence that you OWN the vehicle (This can be in the form of a ‘Purchase Invoice’ clearly showing your full name and vehicle details).

      NOTE: We cannot accept the ‘NEW KEEPER’ supplement slip from the V5 as proof of ownership.

    • How do I pay?

      Once we have processed your request we will provide you with our Bank Account details in order for you to make a payment via BACS transfer using the reference number provided in the email.

      Once we have confirmation that the payment has been received, your document will then be dispatched within a further 5-7 working days.

      The COC or SOC will not be dispatched until payment has been received. Your request can take up to 10-14 full working days for us to process, providing that you are able to supply us with the requested information accurately.

    • What is your data protection policy?

      Any information provided by you when you submit a general enquiry form or collected by us when we’re dealing with any query raised by you, will only be retained for our own customer service records. This data will not be used for any marketing purposes and will be stored on secure servers with the European Union. Any sensitive personal data that you may be asked to provide to us (e.g. in relation to the completion of a payment) will be permanently and securely destroyed as soon as is reasonably practical. No payment data is ever entered or stored on any of our computer networks. For further information about how we use your personal data generally, please refer to our Privacy Policy.

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    Online Repair Manuals

    YOUR VEHICLE

    ONLINE REPAIR MANUALS

    We’re committed to providing service and repair information in accordance with EU guidelines. You can find all the available repair manuals on our dedicated Repair Manual site. It’s worth noting, there is a charge for some hard copy content and subscription services. All material is provided on the understanding that users are competent in the selected discipline, and follow all legislative and environmental regulations.

PAST LEXUS BROCHURES

We have a selection of past Lexus model brochures available to download. If you can't find exactly what you're looking for, your local Lexus Centre will be more than happy to help with your enquiry.

SELECT THE BROCHURE

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