2020 lexus uk centre reopening hero

VISITING LEXUS CENTRES

HELPING YOU TO EXPERIENCE AMAZING AGAIN

We are pleased to confirm all of our showrooms are now open. Please note, to adhere to social distancing guidelines some Centres are only open to customers who have a pre booked appointment. Please visit the Centre website for more information on opening times.

A WARM, SAFE WELCOME

All centres are now fully open* and we have made it our number one priority to create a safe, clean and welcoming environment. As a result, we are implementing a number of important measures to protect you and our staff.

*Note: some centres are open by appointment only.

  • EFFECTIVE SOCIAL DISTANCING

    Appointments will be scheduled so you can avoid busy times and, when you arrive, your host will greet you at the entrance maintaining a two metre distance. Strict social distancing rules will be supported with markings to keep everyone at least 2 metres apart. We’ll keep doors open and pathways clear to avoid unnecessary contact.

  • SAFER TEST DRIVES

    Test drives will not be accompanied by Lexus staff, but the Lexus sales team will be available to answer any questions before and after your drive. We will ensure drop-off/pick-up are contactless and that the car and keys are disinfected after handling.

  • STRICT HYGIENE STANDARDS

    Antibacterial hand gel will be available for you to use throughout the showrooms and at every doorway. We will regularly sanitise every touchable surface. Disposable seat covers will be used for every vehicle we service and all documents and receipts will be supplied electronically.

  • REGULAR HAND WASHING

    Our staff will wash their hands with soap and water as often as possible, particularly before and after eating or taking off their gloves. They’ll dry them thoroughly and switch taps on and off using a single disposable towel.

  • PROTECTION FOR ALL

    All staff will receive appropriate PPE, including fresh gloves for dealing with every customer. Perspex screens will be used where appropriate for added protection. We will frequently monitor our staff for fever, giving you peace of mind when you visit.

HOW YOU CAN HELP US WHEN VISITING

  • SOCIAL DISTANCING

    Follow the arrow signs and maintain at least 2 metres from others.

    STAY SAFE

    Make a conscious effort to avoid touching your eyes, nose and mouth. If you are showing any COVID-19 symptoms please do not enter our showroom.

    SAFE ACCESS

    To ensure safety, our cars will be locked so please ask a member of staff for access.

INFORMATION AND ADVICE

In these challenging times our priority is always to ensure the well-being of our customers and staff. We want to reassure you that we are working alongside our centre network to follow government advice and maintain the safety of our customers and colleagues at all times.


  

  
    2020 lexus uk centre reopening 02 new used car sales

INFORMATION AND ADVICE

I HAVE A QUESTION ON MY LEXUS FINANCE AGREEMENT AND PAYMENTS

We are aware that many of you may have concerns and questions you may wish to discuss with us.

As a result, our Customer Experience team is receiving unparalleled demand at present. So, we ask you to call only if your query is urgent. This will allow us to prioritise our most vulnerable customers.

These are very challenging times and we do ask for your help and patience as we work to deal with everyone’s queries.

A payment deferral may be available if you are experiencing temporary financial difficulties as a result of the COVID-19 situation. You may wish to share details of your circumstances with us digitally in which case we have a short self-service questionnaire. Please note this is for customers not currently on a payment deferral. We will be in touch with all of our customers on a payment deferral, shortly.

Payment deferrals might not be the best option for everyone and if you believe your financial difficulties will be over a longer term, please contact us so we can work with you to assess your individual circumstances and tailor a solution for the future.

As an alternative to calling us on: 0370 243 0805 - option 3.
We ask you to contact us by email customeroutcomes@uk.lexus-fs.com.

Please only contact us if you consider your case to be urgent at this time, and we will endeavour to respond to you within 7 days.


  

  
    2020 lexus uk centre reopening 01 servicing mot repairs

INFORMATION AND ADVICE

SERVICE, MOT, MAINTENANCE, REPAIR

In England, most of our workshops are now fully open. As well as supporting critical workers, they are also helping any customers who require vehicle servicing, MOT testing, maintenance or repairs.

The UK Government has granted some flexibility on MOT testing and Lexus will take a sympathetic approach to service and warranty at this time. However, it is important to get the service and MOT completed as close to the due date as possible. We encourage customers to contact their local dealer to schedule their appointment. Please be reassured that our dealer network has implemented stringent measures to maintain the safety of our customers and teams.

Wherever you are located in the UK, please contact your local centre in the first instance or our UK customer service team on 0345 1295484.


  

  
    2020 lexus uk centre reopening 03 trade parts

INFORMATION AND ADVICE

TRADE PARTS

If you are an independent repairer and require Lexus parts, we have a number of trade hubs across the network to support your requirements. For information, contact your local centre in the first instance.


  

  
    2020 lexus uk centre reopening 04 roadside assistance

INFORMATION AND ADVICE

ROADSIDE ASSISTANCE

Members of Lexus Roadside Assistance can call for all breakdown and roadside assistance on 0800 246 866.


  

  
    2020 lexus uk centre reopening 05 extension roadside assistance

INFORMATION AND ADVICE

EXTENSION OF ROADSIDE ASSISTANCE

To support our loyal customers during this difficult time, and support their peace-of-mind, any live Lexus Roadside Assistance memberships as at 23rd March have had 3 additional months extension of cover applied free-of-charge.

If your Lexus Roadside Assistance membership had expired and not been renewed between 1st February 2020 and 23rd March we extended your cover at no cost to you until 31st May 2020.

You do not need to do anything to claim this additional cover – it has been automatically applied.

Lexus Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please visit www.lexus.co.uk/owners/roadside-assistance/ or contact our membership team on 0800 169 0393 .


  

  
    2020 lexus uk centre reopening 06 key workers assistance

INFORMATION AND ADVICE

LEXUS ROADSIDE ASSISTANCE FOR KEY WORKERS

From 3rd April 2020, Lexus extended the full benefits of roadside assistance cover to all key workers who own a Lexus. Working in partnership with the AA, we are providing the cover regardless of whether you have previously had Lexus Roadside Assistance membership.

For a full list of keyworkers, please see our FAQ section below.

The free cover is being introduced as an open-ended benefit, available until further notice, for all Lexus vehicles, of any age.

Further details of the comprehensive cover available under the Lexus roadside assistance programme, including terms and conditions, can be found here:
www.lexus.co.uk/owners/roadside-assistance/

How to obtain assistance: If assistance is required, the vehicle driver should call the Lexus Roadside Assistance Team on 0800 246866.


  

  
    2020 lexus uk centre reopening 07 flat battery

INFORMATION AND ADVICE

FLAT BATTERY? WE ARE READY TO HELP.

If you have a flat battery and you have Lexus Roadside Assistance, please contact them on 0800 246866 or contact your local Lexus centre.

We will continue to monitor the evolving national situation, in particular any changes to the government guidance in place in each of the UK’s home nations. We will do our best to keep you informed as quickly as possible of any changes.