VISITING LEXUS CENTRES
HELPING YOU TO EXPERIENCE AMAZING AGAIN
We are pleased to announce that all our showrooms are open and are doing all we can to follow government advice and maintain the safety of our customers and colleagues at all times. The information below may help with planning your visit and please remember we are always digitally open.
EFFECTIVE SOCIAL DISTANCING
Appointments will be scheduled so you can avoid busy times and, when you arrive, your host will greet you at the entrance maintaining a two metre distance. Strict social distancing rules will be supported with markings to keep everyone at least 2 metres apart. We’ll keep doors open and pathways clear to avoid unnecessary contact.
All staff and customer are required to wear face coverings when in the showroom in line with the latest government guidelines.
SAFER TEST DRIVES
Test drives will be unaccompanied, but the Lexus sales team will be available to answer any questions before and after your drive. We will ensure drop-off/pick-up are contactless and that the car and keys are disinfected after handling. Please ensure you bring your driving licence and passport with you.
STRICT HYGIENE STANDARDS
Antibacterial hand gel will be available for you to use throughout the showrooms and at every doorway. We will regularly sanitise every touchable surface. Disposable seat covers will be used for every vehicle we service and all documents and receipts will be supplied electronically.
REGULAR HAND WASHING
Our staff will wash their hands with soap and water as often as possible, particularly before and after eating or taking off their gloves. They’ll dry them thoroughly and switch taps on and off using a single disposable towel.
PROTECTION FOR ALL
All staff will receive appropriate PPE, including fresh gloves for dealing with every customer. Perspex screens will be used where appropriate for added protection. We will frequently monitor our staff for fever, giving you peace of mind when you visit.
INFORMATION AND ADVICE
CONTACTING LEXUS FINANCIAL SERVICES
The payment deferral scheme has now ended and if you did take a payment deferral your payments will resume as normal as long as you didn’t cancel your Direct Debit.
Reporting to Credit Reference agencies will continue as before. To ensure there are no issues with your future repayments please make sure that your Direct Debit is still active with your bank to continue payments. If you are still experiencing financial difficulties, although the payment deferral scheme has now ended, we have a range of tailored support options which we can consider for you once we fully understand your circumstances. Our Customer Outcomes team will be happy to help, and they can be contacted on 0370 243 0805. Please quote your agreement number to discuss alternative options. Our offices are open Monday to Friday between 9am & 5.30pm.
Please be aware that call waiting times are higher than usual as we are receiving a high volume of calls.
If you would prefer, you can email our dedicated inbox COVID19@uk.lexus-fs.com.
We also have a chatbot located in the bottom right-hand corner of the screen which can assist you.
If you had a payment deferral here is a reminder of some important information.
• Whilst a payment deferral is active, Lexus Financial Services is unable to consider you for any additional or replacement finance.
• A payment deferral will affect the date your agreement ends, and your agreement will be deferred by the number of monthly payments that you defer. It will delay the date of your final payment; the final payment is known as the guaranteed future value. The amount of your final payment will not change and there will be no additional interest charges. We should confirm that this payment deferral option is available only to assist with COVID-19 circumstances, all other terms of your agreement remain unchanged.
• If you have a PCP agreement you will still have three options at the end of your agreement. Following a payment deferral, the value of your car may decrease over the extended term of your agreement. You should consider your end of agreement options carefully to decide which option is best for you in these circumstances. If you do have questions at the end of your agreement you can contact us to discuss your options.
• Your car needs to remain taxed and fully comprehensively insured during the additional month/s that your agreement will run. You may also need to pay for an MOT or vehicle service if these fall due during the extended period. Please also consider whether the term of any warranty you hold will expire prior to the new agreement end date.
INFORMATION AND ADVICE
SERVICE, MOT, MAINTENANCE, REPAIR
All workshops are fully open with social distancing measures in place.
To book a service appointment please contact your Centre.