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VISITING LEXUS CENTRES

HELPING YOU TO EXPERIENCE AMAZING AGAIN

In these challenging times our priority is always to ensure the well-being of our customers and staff. We want to reassure you that we are working alongside our centre network to follow government advice and maintain the safety of our customers and colleagues at all times. The information below may help with planning your visit and please remember we are always digitally open.

WE ARE OPEN
Updated 04.11.20

In line with government advice from Thursday 5th November our new and used car sales facilities across England and Wales will be temporarily closed. All centres will remain open remotely and are contactable to discuss your sales needs digitally or via the phone.

To book an online sales consultation see here.

All our workshops for service, MOT and maintenance appointments remain open with social distancing and enhanced hygiene measures in place.

To protect customers and staff, we will be managing the number of people at each centre and adapting our usual processes. Please note it is compulsory for both staff and customers to wear a face mask in the showroom.

To help us with these measures, we ask that you contact your centre to book a service or maintenance appointment.

  • EFFECTIVE SOCIAL DISTANCING

    Appointments will be scheduled so you can avoid busy times and, when you arrive, your host will greet you at the entrance maintaining a two metre distance. Strict social distancing rules will be supported with markings to keep everyone at least 2 metres apart. We’ll keep doors open and pathways clear to avoid unnecessary contact.

  • FACE MASKS

    All staff and customer are required to wear face coverings when in the showroom in line with the latest government guidelines.

  • SAFER TEST DRIVES

    TEST DRIVES SUSPENDED IN ENGLAND UNTIL FURTHER NOTICE.
    Test drives will be unaccompanied, but the Lexus sales team will be available to answer any questions before and after your drive. We will ensure drop-off/pick-up are contactless and that the car and keys are disinfected after handling. Please ensure you bring your driving licence and passport with you.

  • STRICT HYGIENE STANDARDS

    Antibacterial hand gel will be available for you to use throughout the showrooms and at every doorway. We will regularly sanitise every touchable surface. Disposable seat covers will be used for every vehicle we service and all documents and receipts will be supplied electronically.

  • REGULAR HAND WASHING

    Our staff will wash their hands with soap and water as often as possible, particularly before and after eating or taking off their gloves. They’ll dry them thoroughly and switch taps on and off using a single disposable towel.

  • PROTECTION FOR ALL

    All staff will receive appropriate PPE, including fresh gloves for dealing with every customer. Perspex screens will be used where appropriate for added protection. We will frequently monitor our staff for fever, giving you peace of mind when you visit.

HOW YOU CAN HELP US WHEN VISITING

  • SOCIAL DISTANCING

    Follow the arrow signs and maintain at least 2 metres from others.

    STAY SAFE

    Make a conscious effort to avoid touching your eyes, nose and mouth. If you are showing any COVID-19 symptoms please do not enter our showroom.

    SAFE ACCESS

    To ensure safety, our cars will be locked so please ask a member of staff for access.


  

  
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INFORMATION AND ADVICE

CONTACTING LEXUS FINANCIAL SERVICES

We are aware that a number of you may have financial concerns and questions you may wish to discuss with us at this time. If you are experiencing temporary financial difficulties because of the COVID-19 situation, we would prefer to discuss the best option available, with you. We will need to assess your individual circumstances and tailor the best solution for you. If you have already had six payment deferrals, then please contact us. If you have already had payment deferrals totalling six months and still need our support, then please complete the Income and Expenditure Assessment form and email it to us at COVID19@uk.lexus-fs.com, alternatively contact us on the number below.

If you have not had six payment deferrals and would like to make a request, please complete our self-service questionnaire and email the request form to COVID19-PaymentDeferrals@uk.lexus-fs.com.
We are dealing with a high number of customer calls at the moment so please bear with us and we will try to respond to you within 7days.
Our telephone number to contact us on is 0370 243 0805 - option 3, Monday to Friday between 9am -5.30pm.

Helpful links
If you would like to get independent free advice, then contact the Citizens Advice Bureau or Step Change.


  

  
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INFORMATION AND ADVICE

SERVICE, MOT, MAINTENANCE, REPAIR

All workshops are fully open with social distancing measures in place.
To book a service appointment please contact your Centre.


  

  
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INFORMATION AND ADVICE

ROADSIDE ASSISTANCE

Members of Lexus Roadside Assistance can call for all breakdown and roadside assistance on 0800 246 866.