1. Contact Lexus
CONTACT LEXUS

HELP CENTRE

We recommend you contact your Lexus Centre for any service, vehicle order or technical enquiries.

HOW CAN WE HELP?

Talk to one of our teams who are able to support with your query. Alternatively contact your nearest centre for any questions specific to your vehicle.

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    FINANCE

    To discuss settlement quotes and all other finance enquiries:

    Call Us: 0370 850 7788

    Email Us: customerexperience@uk.lexus-fs.com

    (Monday to Friday 8:00am to 6:00pm)

    Call Us: 0345 607 7744

    (Monday to Friday 9:00am to 6:30pm)

    If you are experiencing, or think you may experience difficulty in making payments, our Customer Outcomes team are here to help. Please call: 0370 243 0805

    You can also email us at: customeroutcomes@uk.lexus-fs.com

    (Monday to Friday 9:00am to 5:30pm)

    Update your marketing preferences at any time at lexus.co.uk/lfs-preferences

    Find details on the latest update from the FCA with regards complaints about discretionary commission models. Information on how to make a complaint if you feel you’ve been affected as well as FAQs can also be found.

     

    Complaints About Discretionary Commission Models

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    MULTIMEDIA & CONNECTIVITY
     

    For help with phone connectivity, multimedia and navigation please visit our Multimedia hub.

    Alternatively, please use one of the following channels:

    Contact Us: Enquiry Form

    Call Us: 01737 367 026

    For help with your account and app, visit our guides here.

    To learn more about Connected Services, visit our Connected Car Hub.

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    RECALLS & TECHNICAL SUPPORT
     

    For recall enquires (Lines open Mon-Sun 8am-8pm)

    Call Us : 0800 044 3721

    Online: Recall Checker

    For technical enquiries, your Lexus Centre is the best place for advice. Please contact your local Lexus Centre for more details.

    Find a Centre

If your complaint is regarding a Discretionary Commission enquiry, please complete the form below.
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    INSURANCE
     

    If your policy started after 01/11/2022 please call: 0333 103 9960

    If your policy started before 01/11/2022 please call: 0330 4042 226

    Open Monday to Friday from 8am to 7:45pm. Saturday from 9am to 7:45pm. Sunday: Closed. Bank Holidays: 8am to 4pm

    For quotes please call: 0330 333 5575

    If your policy started after 01/11/2022 please call: 0330 4042 226

    If your policy started before 01/11/2022 please call: 0330 3335 575

    If your policy started after 01/11/2022 please call: 0333 103 7794

     If your policy started before 01/11/2022 please call: 0330 4041 161

    For Windscreen claims please call: 0330 4042 225

    Lines are open 24 hours a day, 365 days per year.

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    FLEET & BUSINESS
     

    Under 25 Vehicles

    Talk to a fleet specialist on our Business Support Team at your local Lexus centre.

    Contact your nearest Centre

    Over 25 Vehicles

    Our experts will offer you an optimised package that allows you to operate as efficiently as possible. Call our Fleet business team on 01252 758 738 to find out more.

    As a company car driver we know what is important to you, and that’s why we aim to make your interaction with Lexus amazing.

    Contact your local Centre today to start your Lexus journey.

    Find your nearest Centre 

    Contact your nearest Centre

    To speak to a member of the KINTO One sales team either call us on 0808 1969 163 or email us at kinto.one@kinto-uk.com.
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    ROADSIDE ASSISTANCE
     

    Call Us: 0800 246 866

    24 hours a day, 365 days a year

    Call Us: 0044 1737 500 024

    24 hours a day, 365 days a year

    Buy or Renew Online

    Call Us: 0800 169 0393

    Monday - Friday from 8am-6pm

    Email us at: lexusoperations@theaa.com

STILL REQUIRE ASSISTANCE?

Your Lexus Centre are the best place to discuss face-to-face appointments such as servicing or repair, as well as updates on vehicle or parts orders. For all other enquiries, contact the Lexus UK customer service team.

Data & Privacy

By understanding what matters most to you, we can add extra value to your experience with us. From personalised offers, to exclusive events, to a service that’s tailored to you, opting in is the best way to make the most out of your Lexus journey.