We recommend you contact your Lexus Centre for any service, vehicle order or technical enquiries.
Talk to one of our teams who are able to support with your query. Alternatively contact your nearest centre for any questions specific to your vehicle.
To discuss settlement quotes and all other finance enquiries:
Call Us: 0370 850 7788
Email Us: customerexperience@uk.lexus-fs.com
(Monday to Friday 8:00am to 6:00pm)
Call Us: 0345 607 7744
(Monday to Friday 9:00am to 6:30pm)
If you are experiencing, or think you may experience difficulty in making payments, our Customer Outcomes team are here to help. Please call: 0370 243 0805
You can also email us at: customeroutcomes@uk.lexus-fs.com
(Monday to Friday 9:00am to 5:30pm)
Find details on the latest update from the FCA with regards complaints about discretionary commission models. Information on how to make a complaint if you feel you’ve been affected as well as FAQs can also be found.
Complaints About Discretionary Commission Models (Opens in new window)
Call: 0333 041 0501
Email: customerrelations@uk.lexus-fs.com
(Monday to Friday 9:00am to 5:30pm)
We will acknowledge your complaint in writing within five working days of receipt. We will then keep you informed of any progress along the way. We will also provide you with a point of contact.
This data represents the number of Lending-Hire Purchase complaints reported related to our lending activity regarding Toyota Finical Services, Lexus Financial Services and Redline Financial Services lending policies within the period of 1st October 2023 - 31st March 2024.
For help with phone connectivity, multimedia and navigation please visit our Multimedia hub.
Alternatively, please use one of the following channels:
Contact Us: Enquiry Form
Call Us: 01737 367 026
For help with your account and app, visit our guides here.
To learn more about Connected Services, visit our Connected Car Hub.
For technical enquiries, your Lexus Centre is the best place for advice. Please contact your local Lexus Centre for more details.
If your policy started after 01/11/2022 please call: 0333 103 9960
If your policy started before 01/11/2022 please call: 0330 4042 226
Open Monday to Friday from 8am to 7:45pm. Saturday from 9am to 7:45pm. Sunday: Closed. Bank Holidays: 8am to 4pm
For quotes please call: 0330 333 5575
If your policy started after 01/11/2022 please call: 0330 4042 226
If your policy started before 01/11/2022 please call: 0330 3335 575
If your policy started after 01/11/2022 please call: 0333 103 7794
If your policy started before 01/11/2022 please call: 0330 4041 161
For Windscreen claims please call: 0330 4042 225
Lines are open 24 hours a day, 365 days per year.
Under 25 Vehicles
Talk to a fleet specialist on our Business Support Team at your local Lexus centre.
Over 25 Vehicles
Our experts will offer you an optimised package that allows you to operate as efficiently as possible. Call our Fleet business team on 01252 758 738 to find out more.
As a company car driver we know what is important to you, and that’s why we aim to make your interaction with Lexus amazing.
Contact your local Centre today to start your Lexus journey.
Call Us: 0800 246 866
24 hours a day, 365 days a year
Call Us: 0044 1737 500 024
24 hours a day, 365 days a year
Your Lexus Centre are the best place to discuss face-to-face appointments such as servicing or repair, as well as updates on vehicle or parts orders. For all other enquiries, contact the Lexus UK customer service team.
