Get the latest updates on safety recalls, which uphold the highest standards of care for Lexus drivers.
Lexus places the highest importance of the quality of our vehicles and when this is not met we may conduct a product recall – if this happens you will be notified by letter.
If you would like to check if your vehicle has been affected by a recall, please contact your local Centre.
A recall campaign is usually initiated by the manufacturer to address a potential concern about the safety of a product. All sorts of products can be recalled, such as food, toys, electrical goods and tools. Every year, millions of cars are recalled by many manufacturers for various reasons. Lexus is no exception. We care about the safety of our customers and therefore, we strive to recall and service cars as quickly and efficiently as possible.
You may be contacted by your Lexus centre, Lexus head office or the local automotive authority in your country depending on your local regulation.
Lexus rigorously tests every aspect of each car before production commences. After Lexus cars are delivered to our customers, we continue to monitor the performance of our vehicles through our own internal processes, together with feedback from Lexus dealers and our customers. When an issue is identified we believe we are acting in your best interest by recalling your car.
No, only Lexus-licensed technicians should complete the modifications required for recalls.
No, recall-related services / repairs are free of charge.
This depends on the model and nature of the recall. Your Lexus centre will let you know about the time necessary to complete the work on your vehicle. If unforeseen circumstances arise, the repair may take longer than planned, but your Lexus centre will keep you informed if this happens.
A replacement car may be offered to you for certain recall campaigns. Please note that fees for replacement cars may vary depending on the market where your vehicle is serviced.
We recommend that you act promptly once you find out your car has been affected to reduce any potential risk as quickly as possible.
We recommend that you act promptly once you find out your car has been affected to reduce any potential risk as quickly as possible. When parts are available for a recall, we recommend you book your vehicle in to complete the work at the earliest opportunity.
No, it won’t. There have been many independent studies that have concluded that recalls have almost no effect on vehicle depreciation rates.
Yes, you can, but you must inform the new owner that the vehicle is subject to an outstanding recall.
It’s our understanding that no motor insurance policy is affected by an outstanding recall.
No, the technicians who carry out the recall repairs on your car are licensed by Lexus and trained to the very highest standards, so they will take every care with your vehicle.
Please inform Lexus and the authorities (if required by law) that you no longer own the vehicle.