1. About my Lexus
  2. Vehicle Safety Recalls
ABOUT MY LEXUS

VEHICLE SAFETY RECALLS

Get the latest updates on safety recalls, which uphold the highest standards of care for Lexus drivers.

RECALL INFORMATIOn

Lexus places the highest importance of the quality of our vehicles and when this is not met we may conduct a product recall – if this happens you will be notified by letter.

To find out if your vehicle has been affected by a recall please use our online recall checker now.

RECALL INFORMATION

Process

1. Check if your car is affected

Enter your Vehicle Identification Number (VIN) in the recall checker, or log in to find out if your car is affected by a recall campaign.

2. Book an appointment

Make sure to book an appointment at your Lexus centre, choosing the date and time that suit you best.

3. Bring in your car for repair

Your Lexus centre will take care of your car to make sure it's safe and ready to drive.

FAQs

A recall campaign is usually initiated by the manufacturer to address a potential concern about the safety of a product. All sorts of products can be recalled, such as food, toys, electrical goods and tools. Every year, millions of cars are recalled by many manufacturers for various reasons. Lexus is no exception. We care about the safety of our customers and therefore, we strive to recall and service cars as quickly and efficiently as possible.

Car owners will be notified by a letter or a phone call. In addition to that, owners can use the recall checker available here to check if their car has been affected by any recall. All they need to do is enter the Vehicle Identification Number (VIN). Alternatively, owners can log in to their personal site (if they have a user account and have registered their car there), or call a Lexus centre to get that information.
Your car’s VIN is in the car registration document. It's a 17-digit-long number which contains letters and numbers. You can also find it on the car itself. For the exact location, check your owner manual, or have a look here.
If appointments for a specific recall campaign are already available in your region, you can book one online, or call a Lexus centre to schedule it.

You may be contacted by your Lexus centre, Lexus head office or the local automotive authority in your country depending on your local regulation.

You can find out by using the Lexus recall checker. Alternatively, your local Lexus centre will be able to check it for you.
Cars affected by safety recalls rarely need to stop being driven. If Lexus needs to advise you to stop driving your car, we will contact you directly to say so. You can always contact your Lexus centre to find out more. Nevertheless, we encourage you to have any open recall-related service done on your car as soon as possible.

Lexus rigorously tests every aspect of each car before production commences. After Lexus cars are delivered to our customers, we continue to monitor the performance of our vehicles through our own internal processes, together with feedback from Lexus dealers and our customers. When an issue is identified we believe we are acting in your best interest by recalling your car.

No, only Lexus-licensed technicians should complete the modifications required for recalls.

No, recall-related services / repairs are free of charge.

This depends on the model and nature of the recall. Your Lexus centre will let you know about the time necessary to complete the work on your vehicle. If unforeseen circumstances arise, the repair may take longer than planned, but your Lexus centre will keep you informed if this happens.

A replacement car may be offered to you for certain recall campaigns. Please note that fees for replacement cars may vary depending on the market where your vehicle is serviced.

We recommend that you act promptly once you find out your car has been affected to reduce any potential risk as quickly as possible.

We recommend that you act promptly once you find out your car has been affected to reduce any potential risk as quickly as possible. When parts are available for a recall, we recommend you book your vehicle in to complete the work at the earliest opportunity.

No, it won’t. There have been many independent studies that have concluded that recalls have almost no effect on vehicle depreciation rates.

Yes, you can, but you must inform the new owner that the vehicle is subject to an outstanding recall.

It’s our understanding that no motor insurance policy is affected by an outstanding recall.

No, the technicians who carry out the recall repairs on your car are licensed by Lexus and trained to the very highest standards, so they will take every care with your vehicle.

Please inform Lexus and the authorities (if required by law) that you no longer own the vehicle.