1. Servicing and Maintenance
  2. Accident Care


Our dedicated Lexus Accident Care team are available 24 hours and will help locate a convenient Lexus Centre to you, with recovery and delivery arranged if necessary. Call our experts.


Below table is created specifically to highlight the key features that can help you understand the benefits to give you piece of mind should accident happen.

Key Features:

Arrange Roadside recovery:

We will arrange for your Lexus to be recovered immediately to a place of safety if required.

Assist you with mobility*

Subject to availability we will do our best to keep you mobile whilst your car is off the road.

*Should you be involved in an accident where it was determined you were at fault; the provision of a replacement car will be subject to the availability at the nominated repairer.

Use Lexus genuine parts/safety rating protected:

We will only ever use genuine Lexus parts and paint to ensure your Lexus is safe.

Hassle free:

Accidents are stressful, our aim is to remove this stress by supporting you every step of the way.

Free 24h support:

Cover 24H a day, 365 days a year.

Lexus Approved Bodyshop:

Our trained technicians will ensure your Lexus is repaired to it’s pre-accident condition. You can rest easy knowing your Lexus is safe again.

Any age Lexus vehicle is eligible:

Extra peace of mind, no matter the age of your Lexus.

Frequently asked questions

Lexus Accident Care is available to all Lexus customers in the UK, no matter the age or how you purchased your vehicle.

This service is provided to all Lexus Customers at no charge, and there are no hidden fees. Our role is to efficiently manage the entire claim process on your behalf. In cases where the accident is not your fault, we recover all expenses from the insurance company of the responsible party. Likewise, even if the accident is determined to be your fault there are no additional charges. If you have comprehensive insurance coverage, your only expenses may include any uninsured costs, such as the policy excess.

You should contact us immediately after being involved in a vehicle accident, regardless of whether it's your fault or not. Early involvement can help streamline the process and ensure a faster resolution.

We are here to help and support you following an accident; our motor claims specialists will arrange immediate recovery of your car to a place of safety, explain the claims process, discuss the available options if you’re are considered at fault or not at fault, and, if you need mobility, support you to arrange this.

Prioritise safety. Ensure that everyone involved in the accident is safe, and if anyone is injured, call for medical assistance immediately. Exchange information with other parties involved, take photos of the accident scene, and notify the police if necessary. Afterward, contact Lexus Accident Care for guidance.

We provide cover for all types of accident, whether it’s a vehicle collision or a minor incident like a wing mirror knock. With Lexus Accident Care, we ensure a hassle-free process to handle your repairs seamlessly.

We know accidents can be stressful and often frightening, Lexus Accident Care exists to support you from the moment an accident occurs to when you are safely reunited with your Lexus following a repair. We are committed to ensuring that your Lexus is repaired to its pre-accident condition. Our Lexus trained and accredited technicians use only genuine parts and approved repair methods to fully restore your Lexus, ensuring the safety and integrity of your car are maintained.