FINANCE & OFFERS
PERSONAL FINANCE PRODUCTS
Smart financial thinking that goes further. Lexus Financial Services are committed to delivering a seamless experience, tailored to your individual needs with outstanding service from our team.
PERSONAL CONTRACT PURCHASE
Personal Contract Purchase, or PCP offers a number of advantages including fixed affordable payments, an accessible deposit and three flexible choices at the end of your agreement.
1. Easy to manage agreement with fixed monthly payments and no hidden costs
2. No minimum deposit required
3. Flexibility to upgrade your Lexus at the end of your agreement as you are not locked into a longer term agreement
Lease Purchase, like Hire Purchase, is a route to owning your Lexus; it lets you keep your monthly payments low by including a large final payment and at the end of your agreement you will own your Lexus outright.
- Fixed monthly payments for easy budgeting
- Choose the term of the agreement to suit you
- You own the car at the end of the agreement
PAYMENT DEFERRAL FAQ’S
How will a payment deferral affect my Final Payment?
A payment deferral will affect the date your agreement ends, and your agreement will be deferred by the number of monthly payments that you defer.
So, if we granted you a 3-month payment deferral and your agreement was originally due to end in December 2021, your agreement would end in March 2022.
If you have a Personal Contract Purchase (PCP) agreement (also known as Lexus Connect) a payment deferral will delay the date of your final payment, the final payment is known as the guaranteed future value.
The amount of your final payment will
not change and there will be no additional interest charges.
Are there any other costs I need to consider?
You will need to pay for your car to remain taxed and fully comprehensively insured during the additional month/s that your agreement will run. You may need to pay for an MOT or vehicle service if these fall due during the extended period. Please also consider whether the term of any warranty you hold will expire prior to the new agreement end date.
Does this mean my credit file be negatively affected?
We will not record any adverse information on your credit file as a result of the deferral.
If you experience future arrears, we will have to report in the usual way so it is important that you are sure you can resume payments following a deferral.
If you think you will experience further financial difficulties at this time and don’t think you will be able to restart payments after a payment deferral you should call us on 0370 243 0805 so we may consider your circumstances in more detail and tailor a solution for you.
Can you help with a deferral if I have a payment due in the next few days?
If your usual monthly payment is due within the next five days, your Direct Debit may still take place, this is because Direct Debit payments start their billing processes five days before they are due.
If this is the case, the payment deferral period will start from the following month’s payment.
If you don’t think you will be able to make this month’s payment you should call on 0370 243 0805 or email us at firstname.lastname@example.org
What if I am already in arrears with you or other debtors?
Payment deferrals might not be the best option for everyone and if you believe your financial difficulties are not temporary and over a longer term, we recommend you contact us so we can work with you to assess your individual circumstances and tailor a solution for the future.
What if I have recently arranged a payment plan?
Please do not request a payment deferral through using the online form but call us if you would like to discuss anything in relation to your existing plan.
Our customer services teams are currently receiving unparalleled demand.
So, we ask you to call only if your query is urgent. This will allow us to prioritise our most vulnerable customers.
What is a Lexus Connect?
Lexus Connect is a convenient, flexible PCP (personal contract purchase) plan.
Lexus set a minimum guaranteed future value (GFV) for your car and this, along with your deposit, is deducted from the cash price. A proportion of the amount you're borrowing is deferred to the end of your agreement, which means your monthly payments are often more affordable compared with other forms of borrowing.
What deposit do I need?
In many cases you don't need to put down any deposit. However many customers choose to part exchange their existing car or put down a small cash deposit to lower their monthly payments.
What APR can you offer me?
The rate depends upon your personal circumstances, the amount borrowed and the length of the agreement. We have a range of competitive finance plans available and we can easily provide you with a finance quote which will give you details of the APR you can expect. You can get a quote for a new Lexus by clicking 'here'.
How long do your finance agreements last?
Most customers opt for an agreement term of between 24 and 37 months, however many of our finance plans are flexible enough to accommodate any monthly period between 12 and 60 months.
What details do you need to set up an agreement?
Unlike many lenders we don't normally need to know any income or expenditure details. All we generally ask is your address, where you work, and what you do, your date of birth and bank details.
How long does it take to set up?
Many of our customers enjoy an instant acceptance and our average decision time is one hour.
What happens if my car is written off?
Many of our customers choose to take an Asset Protector policy to give them added peace of mind in the event of a write off. If your car is written off as a result of an accident, fire or theft, our Asset Protector policy may be able to cover you for the difference between the amount your motor insurer pays out and the price you paid for your car. This product aims to put you back in a position to purchase a replacement car of equivalent value. Your Lexus Dealer will be able to provide you with full details of Asset Protector.
What happens if my bank details or home address changes?
You can let us know your new details by contacting our team on 0370 850 7788 (Mon to Fri 8am - 6pm).
Should I tell you if I transfer my registration number to a cherished plate?
Yes, it is a contractual requirement that notify us that you intend to change the registration number of your vehicle. You should also forward a copy of the V5 documentation to our team. You can notify a member of the team on 0370 850 7788 (Mon to Fri 8am - 6pm).
What happens if my vehicle is stolen or is a total loss?
You should let your insurers know that any insurance money due must be paid directly to Lexus Financial Services. Contact our team with your insurance details and we’ll liaise with your insurers on your behalf, to arrange for the settlement of the finance agreement. You can contact our team on 0370 850 7788 (Mon to Fri 8am - 6pm).
I can’t afford the final payment in one go, but I want to keep my Lexus. Can I refinance?
In most instances, this shouldn’t be a problem at all. One of our team will be happy to discuss your options on 0370 850 7788 (Mon to Fri 8am - 6pm).
How will you use my personal information?
What should I do if I have a complaint?
We take great pride in the products and service we offer. However, you may feel our standards haven’t quite met your expectations. We really do value you as a customer, so we’ll do our very best to put things right as soon as you get in touch. If we can’t resolve the issue there and then, we’ll make sure your complaint is addressed quickly and fairly. If you do have a complaint, please talk to a member of our team on 0370 850 7788 (Mon to Fri 8am - 6pm).
How long should it take to resolve a complaint?
We aim to resolve your complaint within eight weeks. We are required to issue our Final Response within this period, explaining our final position. If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer it to either the Financial Ombudsman Service at financial-ombudsman.org.uk, or the Finance & Leasing Association at fla.org.uk
What should I do if I’m having difficulty making my payments?
You should be aware that if you do miss payments without agreeing with us first, additional charges may be added to your overall balance. If you think you may difficulty making your payments, please talk to a member of the team on 0370 243 0805 (Mon to Fri 9am - 5.30pm).
Where can I go for advice if I’m having financial difficulty?
The following organisations can provide you with helpful information and guidance, as well as clear, independent and free advice: The Money Advice Service moneyadviceservice.org.uk Citizens Advice citizensadvice.org.uk Step Change stepchange.org
What do I need to do if I am entering into an IVA?
If you’re entering into an individual voluntary agreement, you will need to provide us with the details. Call our Customer Outcomes team on 0370 243 0805 and ensure you send us all your IVA documentation as soon as possible.
PERSONAL FINANCE PRODUCTS
GET IN TOUCH
We're proud of our approachable and knowledgeable finance team at Lexus, who are committed to making your experience as seamless as possible. Whether you're considering Lexus for the first time, or you're already a Lexus owner, you can expect a consistent and exceptional standard of service.