Call: 0370 850 7788
Email: customerexperience@uk.lexus-fs.com
(Monday to Friday 8:00am to 6:00pm)
We're here for support regarding payments, your Lexus Finance agreement and refinancing.
If you’re finding it stressful or difficult to make your current payments, or have concerns about making them in future, to find out about the support we can offer you and to help us understand your individual circumstances, contact us by:
It's worth noting, missed or late payments may negatively impact your credit score, and this could make it more difficult for you to obtain credit in the future. Remember the earlier you get in touch the sooner we can help.
Call: 0345 607 7744
(Monday to Friday 9:00am to 6:30pm)
Call: 0333 041 0501
Email: Complaints@uk.lexus-fs.com
(Monday to Friday 9:00am to 5:30pm)
We will acknowledge your complaint in writing within five working days of receipt. We will then keep you informed of any progress along the way. We will also provide you with a point of contact.
This data represents the number of Lending-Hire Purchase complaints reported related to our lending activity regarding Toyota Finical Services, Lexus Financial Services and Redline Finance lending policies within the period of 1st October 2023 - 31st March 2024.
Find details on the latest update from the FCA with regards complaints about discretionary commission models. Information on how to make a complaint if you feel you’ve been affected as well as FAQs can also be found
Complaints About Discretionary Commission Models (Opens in new window)
You can access a Debt Respite Scheme (Breathing Space) by seeking advice from an authorised debt advice provider.
Your debt advice provider will assess your circumstances, and if you are eligible and meet the conditions for Breathing Space your debt advice provider may start the Breathing Space. Breathing Space provides you certain legal protections from creditor(s) taking action against you for a certain period (up to 60 days normally but this may be longer under certain circumstances).
If you’re finding it stressful or difficult to make your current payments, or have concerns about making them in future, please let us know as we’re here to help. To find out about the support we can offer you and to help us understand your individual circumstances, contact us by:
Remember, the earlier you get in touch the sooner we can help.