Financial Support

Find out more about our range of supporting services below.

If your circumstances have changed, or you’re finding it difficult to make your current payments, or have concerns about making them in future, please let us know as we’re here to help. We have a range of options available to support your individual circumstances. At Lexus Financial Services, we are committed to supporting you and helping you find the best solution.

The options listed below are not exhaustive, and other tailored support is available, depending on your circumstances. Missed or late payments may negatively impact your credit score, and this could make it more difficult for you to obtain credit in the future.

Personal Contract Purchase (PCP), Hire Purchase (HP) or Lease Purchase

If you want to keep the vehicle, we can explore whether it’s possible to arrange a payment plan.

To understand your circumstances and the options which might be the best fit for you, we will likely need to assess your income and expenditure, and for this, we may need to ask for information about your finances. The quickest way to share this information is via The Open Banking Facility. You can securely access and create an income and expenditure form, which will be provided to us.

 

Alternatively, you can contact us using your preferred option below:
 

  • Type 'Speak to an Agent' in the Live Messenger found at the bottom right corner of this page
  • Phone 0370 243 0805 (our opening hours are Monday to Friday 9am-5.30pm)
  • Email Customeroutcomes@uk.lexus-fs.com.


Remember the earlier you get in touch the sooner we can help.

If you want to sell the vehicle, we can support you with settling your agreement by providing you with a settlement quote (which may include a rebate on interest). This allows you to end your finance agreement before its stated end date and means that you become owner of the vehicle and are then allowed to sell it. Please note, until this time we will still be the owner of the vehicle and you will not be allowed to sell it.

You will need to sell the vehicle to an unrelated third party, this could be a retailer or a private buyer. If this option is of interest to you, please contact us and we will give you more details.
 

You can contact us using your preferred option below:
 

Remember the earlier you get in touch the sooner we can help.

Personal Contract Purchase (PCP) or Hire Purchase (HP) or Lease Purchase

You may wish to end your agreement, which you are entitled to do at any time. If you choose to do this, you will need to pay off any arrears on your account, and if you have paid less than one half of the total amount payable, you’ll also need to pay the amount needed to bring your payments up to one half of the total amount payable. This amount is shown on the first page of your agreement in the section Termination: “Your Rights”.

You’ll also need to return the vehicle in a reasonable condition and within the agreed pro-rata mileage limit (as applicable), or you may have to pay further costs.
 

If you have an outstanding amount left to pay towards the half figure, we can discuss your options and agree a payment plan as you may be able to make the payments in smaller, more manageable amounts.

If you’d like to explore this option, please contact us by:
 

Remember the earlier you get in touch the sooner we can help.

If you fail to make the payments under your finance agreement, we may be able to assist you in agreeing additional support, such as a payment arrangement. However, depending on the circumstances, you may decide to or have to return the vehicle, or it may be repossessed and/or legal proceedings may be commenced in order to recover any sums that you may owe.
 

Once a vehicle has been returned or repossessed, we will auction the vehicle and set off any net proceeds against any outstanding balance you may owe us. If the auction proceeds are enough to settle off what you owe, you will not have to pay any more. If the auction proceeds are not enough to cover what you owe, we will contact you and discuss payment options relating to any outstanding balance.
 

To explore the option of agreeing to return the vehicle, please contact us by:
 

 

Remember the earlier you get in touch the sooner we can help.

Organisation and help offered Website Phone number

Citizens Advice online

Citizens Advice is an independent organisation specialising in free confidential information and advice to assist people with legal, debt, consumer, housing and other problems.

 https://www.citizensadvice.org.uk                                                  Search for your local Citizens Advice contact details here: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/

National Debtline

National Debtline is a free and confidential helpline service that provides advice and support to people who are struggling with debt. They offer information on managing debt, dealing with creditors, and finding solutions to financial difficulties. National Debtline aims to help individuals take control of their finances and work towards becoming debt-free. They also provide online resources and tools to assist with debt management.

 https://nationaldebtline.org/ Freephone: 0808 808 4000

MoneyHelper

MoneyHelper is a free and impartial government-backed service that provides information and guidance on a wide range of money-related issues. It offers support on topics such as budgeting, saving, borrowing, investing, and dealing with debt.

 https://www.moneyhelper.org.uk/en 0800 138 7777

StepChange

StepChange is a charity that provides free debt advice and support to individuals who are struggling with debt. They offer tailored solutions to help people manage their debts and work towards becoming debt-free. They provide a range of services, including debt management plans, debt relief orders, and individual voluntary arrangements, to help people regain control of their finances.

 www.stepchange.org 0800 138 1111