Servicing and Maintenance

ACCIDENT & REPAIR

Our dedicated Lexus Accident Care team is available 24/7 to connect you with a convenient Lexus Authorised Repairer. We can arrange recovery and delivery if needed—just call our experts and let us take care of the rest.

Call Us: 0333 103 8735
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Lexus Accident Care Service Benefits

Effortless Roadside Support

<p>In the event of an incident, we’ll  arrange for your Lexus to be recovered and taken to a secure location—ensuring your comfort and confidence throughout the journey.</p>

Effortless Roadside Support

Mobility Assistance*

<p>While your Lexus is off the road, we’ll do our best to keep you mobile and supported, so your journey never has to pause. Subject to availability.</p> <p>*Should you be involved in an accident where it was determined you were at fault; the provision of a replacement car will be subject to the availability at the nominated repairer.</p>

Mobility Assistance

Genuine Lexus Parts

<p>We exclusively use Lexus genuine parts and paint, preserving your vehicle’s integrity and safety rating. Your peace of mind is our priority.</p>

Genuine Lexus Parts

Stress-Free Support

<p>We understand that accidents can be overwhelming. That’s why we’re here to guide and support you at every step—making the process as smooth as possible.</p>

Stress-Free Support

24/7 Support

<p>Enjoy round-the-clock assistance—available 24 hours a day, 365 days a year—whenever you need us.</p>

24/7 Support, Always Included

Lexus Approved Bodyshop

<p>Our trained technicians will ensure your Lexus is repaired to it's pre-accident condition. You can rest easy knowing your Lexus is safe again.</p>

Lexus Approved Bodyshop

Eligibility for All Lexus

<p>Enjoy added peace of mind—no matter the age of your Lexus, you're always covered.</p>

Eligibility for All Lexus Vehicles

Accident Assistant

<p>Available on selected Lexus models via the Lexus Link+ App, Accident Assistant automatically detects major and minor impacts and displays the major impact within the app. If you’ve enabled Connected Vehicle Assistance, a collision alert will be sent directly to our Accident Care team, who will proactively contact you to offer support and guidance. Learn more about Accident Assistant in our FAQs.</p>

Accident Assistant
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What to do if you are in an accident

  • 01

    KEEP SAFE

    If anyone is injured or the road is blocked, dial 999 immediately. Ensure that everyone is safe, if possible and safe to do so, switch your hazard lights on, and set up your car’s warning triangles (where available) to alert other road users of the accident.

  • 02

    EXCHANGE DETAILS

    However small the incident may be, you need to ensure you swap full details with all relevant parties. If anyone is injured, if the road is blocked, or if someone will not provide insurance details, you must report this to the police.

  • 03

    RECORD WHAT HAPPENED

    Always make sure you record as much information as possible about the accident (for example, you could take photos).

  • 04

    CONTACT US ON 0333 103 8735

    Once you have completed the above, call our Lexus Accident Care team who will support you throughout the entire claim journey until you are reunited with your Lexus.

Call Us: 0333 103 8735 Call Us: 0333 103 8735
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LEXUS BODY REPAIR

In the event of an accident, the Lexus Authorised Bodyshop Network will use Lexus Genuine Parts, accredited technicians and approved paint to get your Lexus back to a pre-collision condition.
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Minor Damage Repair

Our Lexus Vehicle Sales Network offers Small & Medium Area Repair Technology (SMART), providing a precise and efficient solution for minor scuffs, dents and scratches. By repairing only the affected area, SMART repairs help preserve your vehicle’s original finish, while keeping costs and downtime to a minimum—often completed within one day.
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FAQs

Lexus Accident Care is available to all UK retail customers, regardless of how or when the vehicle was purchased.

 

Unfortunately, this service is not offered to fleet customers, as fleet providers typically manage accident support through their own dedicated processes.

Our dedicated team is available 24/7, 365 days a year to assist you. If needed, they will arrange for your Lexus to be recovered immediately to a place of safety.

For UK breakdowns or accidents, call 0333 103 8735.

This service is provided to all Lexus Customers at no charge, and there are no hidden fees. Our role is to efficiently advise you through the entire claim process. In cases where the accident is not your fault, we recover all expenses from the insurance company of the responsible party. Likewise, even if the accident is determined to be your fault there are no additional charges. If you have comprehensive insurance coverage, your only expenses may include any uninsured costs, such as the policy excess.

You should contact us immediately after being involved in a vehicle accident, regardless of whether it's your fault or not. Early involvement can help streamline the process and ensure a faster resolution.

We are here to help and support you following an accident; our motor claims specialists will arrange immediate recovery of your car to a place of safety, explain the claims process, discuss the available options if you’re are considered at fault or not at fault, and, if you need mobility, support you to arrange this.

Prioritise safety. Ensure that everyone involved in the accident is safe, and if anyone is injured, call for medical assistance immediately. Exchange information with other parties involved, take photos of the accident scene, and notify the police if necessary. If you have the Lexus Link+ App and your vehicle is compatible with Accident Assistant you can log this information under that section. Afterward, contact Lexus Accident Care for guidance.

Yes, we provide support for all types of accidents whether it’s a vehicle collision or a minor incident. With Lexus Accident Care, we ensure a hassle-free process to handle your repairs seamlessly.

We know accidents can be stressful and often frightening, Lexus Accident Care exists to support you from the moment an accident occurs to when you are safely reunited with your Lexus following a repair. We are committed to ensuring that your Lexus is repaired to its pre-accident condition. Our Lexus trained and accredited technicians use only genuine parts and approved repair methods to fully restore your Lexus, ensuring the safety and integrity of your car are maintained.