MY LEXUS & LEXUS LINK APP

You can use the same login details to access both the LexusLink App and the My Lexus Customer Portal.

• LexusLink App allows you to use the following Connected Services:
• Find My Car
• Send-to-Car
• Last mile guidance
• Hybrid Coaching
• Driving Analytics
• Service Booking
• Service Reminders
• Service History
  

My Lexus Customer Portal gives you detailed information on your car and allows you to buy and manage services. The following services are available in the portal:

• Car purchase history, car ownership details, and order tracking
• Send-to-Car
• Service Booking
• Service Reminders
• Service History
• Vehicle Information
• Owner Manual
• Map Updates
• Manage profile settings

You can change your password in the LexusLink App by following the below instructions

1. From the wheel icon, which can be found in the top right-hand corner of the home screen.
2. Click in the ‘Settings’ menu.
3. Choose change password and fill in your current and new password. Then confirm the new password, and save.
4. If you have forgotten your password, you can request a new one at the login screen, by entering your email address.

The LexusLink App is available on both iOS and Android devices.

LexusLink Connected Services is included in the costs of any compatible Lexus.

No. LexusLink App Connected Services is linked to the vehicles identification number (VIN) and the owner. There can be only one account accessing connected services.

To check the version number on:
IPhone:

1. Open ‘Settings’,
2. Go to ‘General’ and ‘Usage’.
3. Under the ‘Storage’ section, choose the LexusLink App to see the version number.
   
   Android:

1. Open ‘Settings’
2. Tap ‘Apps & Notifications’.
3. Go to the list of installed Apps on your device.
4. On the Apps list screen, select LexusLink App for details on its version number.

We suggest you turn on automated updates for the LexusLink App as we are continuously adding new features.

The LexusLink App can be downloaded free from the iOS App Store or Google Play Store.

Create an account directly in the LexusLink App. You will be required to activate your account via an activation email before you can access all of the features on the app. In addition, to use connected services your Lexus centre will need to register you as the owner of the car.

If you receive the message ‘Please go to your centre’ in the LexusLink App when trying to activate LexusLink Connected Services, it means that at the time of order, your email address was not set-up as the email of the car’s owner. You will have to visit your centre to confirm ownership.

To finish your activation, you will need to make two trips at a speed greater than 30 mph.

Go to the ‘Services’ dashboard and choose ‘Driving Analytics’ or ‘Hybrid Coaching’ (this depends on your car model). Select the ‘All Trips’ tab to see your previous trips and then click on a trip to access the related driving analytics.

You can also find details on your last journey on the ‘Home’ dashboard.

Remove the car from your LexusLink account. Do not cancel your account, as you may want to add future Lexus cars to the account. Do not forget to inform the new owner of the car that it is equipped with LexusLink App Connected Services.

This service is not yet available, but we are constantly working to add more features to the LexusLink App. We will regularly update the app, so be sure your app stays up to date by enabling auto-updates in your app store.

LexusLink Multimedia includes several navigation online services, providing useful real-time information including traffic info and speed cam alerts. These features require the internet to function. You will need to connect your mobile device (using Wi-Fi or Bluetooth tethering) or any Wi-Fi device/network to the car. Every new Lexus comes with 3 years of free map updates for the navigation system, as well as other services:

• Real-Time Traffic
• Coyote (where available) or Cyclops
• Google Streetview (where available)
• Point of Interest
• Fuel
• Parking
  
• Weather

Embedded navigation systems receive data from a GPS satellite signal. LexusLink Multimedia requires an online connection to receive necessary data for Real-Time Traffic, Coyote (where available), Google Streetview (where available), Weather, Fuel, and Parking, and online POI.

You will receive an on screen notification on your cars multimedia system 30 days before the free 3-year period ends. You can re-new the Map Care via the e-Store, choosing from either 1, or 3-year renewal package. When renewing our Service Pack, you can choose between 1, 2 or 3 years. Check the e-Store for prices in the Lexus portal.

You can access the e-Store through the multimedia system of your car or in the My Lexus Portal. In the customer portal, you can purchase the services and also check the status of your current subscriptions. When you are logged in to the portal go to the e-Store ‘Purchased’ tab to see which subscriptions are active, and the time remaining on them.

You can purchase services from the My Lexus Customer Portal. To find out which services you already have, click on ‘Purchased’.

You can use it right away; you will just need to tether Bluetooth to enable navigation online connected services. However, we recommend that you enter your LexusLink / My Lexus login details to link the multimedia to your account. You will then be able to purchase services or Map Care from the portal and use Share to Car feature from the LexusLink App.

You can activate it through the multimedia system of your car. Please note that your car has to be connected to the internet, either by Bluetooth tethering, Wi-Fi tethering or even by using the Wi-Fi from your home (if your car is parked within range of it), as the services offered by LexusLink Multimedia are internet-based. 

Once connected the 3-year subscription to online-connected services will begin. If you do not follow this process, you will not be able to enjoy those services.

Not all new Lexus cars are compatible with Wi-Fi tethering, but all new models are Bluetooth tethering compatible.

Go to the menu of your multimedia system and press ‘Setup’, then ‘Wi-Fi’ and ‘Turn Wi-Fi power on’. Select your network, enter the password and select ‘OK’. When successful you will get a message telling you that the navigation system has successfully connected with the hotspot.

1. Go to the menu of your multimedia system and choose ‘Settings’.
2. Then select ‘Bluetooth connection’
3. Follow the steps to set up the network connection.
4. On your smartphone, you need to enable Bluetooth tethering.

To activate Apple CarPlay plug your iOS device into the car’s USB port. On the infotainment unit in the car, click on the ‘menu’ button, and then click on ‘Car Play’.

To activate on Android download the Android Auto app. Then plug your Android device into the car’s USB port. On the infotainment unit in the car, click on the ‘menu’ button, and then click on ‘Android Auto’.

Over-the-air map updates are possible with the latest 2019 multimedia systems, activated in the e-Store for the latest compatible models.

You can also manually update your system by downloading updates from the My Lexus Portal e-Store, and putting them on a USB stick, and connecting it to your car.

Your 3-year term starts when you register your LexusLink credentials into the infotainment unit.

You will receive a notification on the screen of your in-car multimedia 30 days before the free 3-year period ends every week. 15 days before the free 3-year period ends, you will receive the same message every day. After your 3-year period has ended, a message will be shown each time you try to use the app.