LEXUS LINK CONNECTED SERVICES

Lexus Link Connected Services is comprised of the Lexus Link App and Lexus Link Multimedia. Each suite is host to its own set of features, that make driving safer and more fun, in and out of your car.

The Lexus Link App lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, and find information on when your car is due to receive maintenance. The Hybrid Coaching feature analyses your driving and tells you how you can improve fuel efficiency when driving your hybrid.

Lexus Link Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, Whatsapp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. Lexus Link Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation.

*for compatible models

The same credentials grant you access to both the Lexus Link App and the My Lexus Customer Portal.

The Lexus Link App allows you to use the following Lexus Link Connected Services:

• Find My Car
• Send-to-Car
• Car-to-Door
• Hybrid Coaching
• Driving Analytics
• Service Booking
• Service Reminders
• Service History

The My Lexus Customer Portal gives you detailed information on your car and allows you to buy and manage services. The following services are available in the portal:

• Car purchase history, car ownership details, and order tracking
• Send-to-Car
• Service Booking
• Service Reminders
• Service History
• Vehicle Information
• Owner Manual
• Map Updates
• Manage profile settings

The Lexus Link App is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll only be able to use the app connected services in that car.

You can use Lexus Link Multimedia in another Lexus, as long as it has been activated and is still in the validity period.

Can other members of my family use Lexus Link Connected Services?

The use of Lexus Link App Connected Services is limited to the owner of a car, but the vehicle identification number (VIN) can be added to multiple accounts.

Lexus Link Multimedia can be used by anyone driving that car.

Lexus Link Connected Services is comprised of the Lexus Link App and Lexus Link Multimedia. Each suite is host to its own set of features and must be activated separately.

If you are unsure if your Lexus Link App Connected Services is activated go to the Lexus Link App. Click on the wheel icon which can be found in the top right-hand corner of the home screen. Go to ‘Settings’ and choose the ‘Car’ tab. If you see the message ‘Activate connected services’, it means that they are not yet activated. You’ll need to visit your retailer to activate Lexus Link App Connected Services. For more information click here.

A quick way to check if Lexus Link App Connected Services is on is to check if your last trip details are displayed on the home screen of the app.

To activate Lexus Link Multimedia Online Navigation Connected Services connect your smartphone with your car, using either Bluetooth or wi-fi tethering, then click on the ‘Setup’ tab. From there click on the ‘Online’ tab, then the ‘Lexus Online’ tab, and choose an existing account. Enter your Lexus Link credentials. Entering your details will start your 3 years of free service. You can check the expiration date of your Lexus Link Multimedia subscription in the My Lexus Customer Portal.

If you don’t have an existing account, you can directly create one in your car, by choosing the ‘New Account’ option.

To view the Connected Services Terms of Use, click here.

Lexus Link Connected Services are available with the following Lexus cars:

• Cars with OE DCM:
  • New UX (from October 2018 production on)
  • New ES (from October 2019 production on)
• Cars with VC DCM:
  • New RX (from September 2019 production on)
  • New NX (from November 2019 production on)
  • New IS (from December 2019 production on)
  • New RC (from December 2019 production on)
  • New CT (from December 2019 production on)

Lexus Link Connected Services is included with the purchase of any Lexus Link Connected Services compatible Lexus, for a span of ten years.

No. Lexus Link App Connected Services is tied to the vehicle identification number (VIN) of the car and the owner of the car. There can be only one account accessing connected services.

The Connected Services of the Lexus Link App will function for 10 years. Lexus will cover the cost of data used to provide connected services for 10 years, but the Lexus Link App will function even without connected services.

If you buy a secondhand Lexus, that supports Lexus Link App Connected Services, visit your retailer to confirm that you are the owner of the car. You’ll then be able to activate Lexus Link App Connected Services.

Where can I find the version number of the Lexus Link App installed on my phone?

To check the version number on:

• iPhone: open ‘Settings’, go to ‘General’ and ‘Usage’. Under the ‘Storage’ section, choose the Lexus Link App to see the version number.
• Android: open ‘Settings’ and tap ‘Apps & Notifications’. Go to the list of installed apps on your device. On the apps list screen, select Lexus Link App for details on its version number.

We suggest you turn on automated updates for the Lexus Link App. We’re continuously adding new features.

From the home screen, click on the wheel icon which can be found in the top right-hand corner. Go to ‘Settings’ and choose the ‘Car’ tab.
Click on ‘activate connected services’.

• If you receive a message saying ‘connecting’ you will be able to use connected services after you’ve made 2 trips in your car, at a speed greater than 10km/h.
• If you receive a message saying ‘please contact your Lexus dealer so they can help you complete the process’, you will have to visit your dealer to verify ownership.

For more information please consult our how-to guide.

If you receive the message ‘Please go to your retailer’ in the Lexus Link App when trying to activate Lexus Link Connected Services, it means that at the time of order, your email address was not set-up as the email of the car’s owner. You will have to visit your retailer to confirm ownership.

To finish your activation, you’ll need to make 2 trips at a speed greater than 10 km/h. Afterwards, the Lexus Link App Connected Services will be activated and visible in the app.

You can access them at any time. Car data is sent to the app when the engine is turned off. You’ll be able to view the details of your last trip after the engine has been switched off. Mobile data coverage is needed to send data, so it may not work underground.

You need to enter your Lexus Link credentials into the multimedia unit of your car. You’ll then need to link your multimedia to your vehicle identification number (VIN). For more information please visit our how-to-guides:

Find My Car
Share to Car

You next need to tether Bluetooth, to connect the car to the internet. The 'Share to Car' feature will now work.

The Share to Car feature requires a navigation system to function.

Car to door is available in the Lexus Link App homescreen. The feature is available in your in-car navigation, when you parked somewhere other than your final journey destination.

For more information please visit our how-to-guide.

Privacy Mode is available in the Lexus Link App ‘Settings’ page. You can switch it on or off yourself. When you switch on the Privacy Mode you disable the GPS function and we will not be able to receive your car location.

Remove the car from your Lexus Link account. Don’t cancel your account, as any future Lexus cars you may own can be added to the account. Don’t forget to inform the new owner of the car that it is equipped with Lexus Link App Connected Services.

If you want to temporarily stop Lexus Link App Connected Services, you can turn on Privacy Mode to disable GPS function.

If you want to permanently stop Lexus Link app Connected Services, on the Lexus Link App go to the wheel icon. Choose ‘Settings’, then go to the ‘Car’ tab. From there you can permanently deactivate Lexus Link App Connected Services.

Lexus Link App Connected Services will stop if your vehicle identification number (VIN) is removed from your account.

This service is not yet available, but we are constantly working to add more connected services to the Lexus Link App. We will regularly update the app, so be sure your app stays up to date. The easiest way to do so is to enable auto-updates in your app store.

The Lexus Link App is linked to a specific car by the vehicle identification number (VIN), and not to any one individual. That’s why we also ask for your personal details when registering. That way we’re sure it’s you behind the wheel.

We collect information about how you drive, which may include for example details about your location, mileage, acceleration, cornering, braking and speed. We also collect personal data like your name, phone number, email address, and vehicle identification number (VIN). We share this data with authorized Lexus team members and trusted third parties.

Lexus Link App knows your location, but this data is used only to provide location-based services. We will never provide your data to any third party unless you have specifically signed a contract with that third party. You can switch off location data by turning on Privacy Mode in the ‘Car’ tab in the ‘Settings’.

All data is collected by default.

Data is used to provide several Lexus Link App Connected Services. For example, driving mileage information is used when offering service reminders. Driving-behaviour data is used in the trip history section of the mobile app.

The hybrid signals and data are collected to better analyse the driving style and provide better coaching on how you should use the hybrid powertrain in a better way.

For more information please visit this page on our GDPR compliance.