LEXUS CONCIERGE

CONTACT US

Questions? Select the relevant area below for the most appropriate contact details.

Please note, for a temporary period we have a reduced service available to take calls at head office. As a result, in the first instance we ask you contact your local Lexus Centre for any advice or support. If you require intervention form our head office, where possible we ask you email us.

• Technical Issues

  For technical enquiries, please contact your local Lexus Centre. For help with phone connectivity and navigation please use the following channel(Please note, for a temporary period we will only be able to handle your enquiries by email):
  
  Online : Enquiry Form

• Financial Services - General Enquiry

  For a temporary period, we kindly request that your financial queries are emailed to us.
  
  For further information please see: https://www.lexus.co.uk/covid-19/.

  Email Us:

  customerexperience@uk.lexus-fs.com

• Financial Services - Payment Difficulties

  For a temporary period, we kindly request that your financial queries are emailed to us.
  
  For further information please see: https://www.lexus.co.uk/covid-19/.

  Email Us:

  customeroutcomes@uk.lexus-fs.com

• Financial Services - Marketing Preferences:

  Update your marketing preferences at any time at lexus.co.uk/lfs-preferences

• Motor Insurance - Customer Service

  For motor insurance customer enquiries.

  Email Us:

  enquiries@lexus-insurance-quote.co.uk

• Motor Insurance - Sales and Renewals

  Please note, for a temporary period we will only be able to handle your enquiries by email.

  Email Us:

  enquiries@lexus-insurance-quote.co.uk

• Motor Insurance - Claims

  Email Us:

  enquiries@lexus-insurance-quote.co.uk

• Lexus Roadside Assistance

  Open Monday to Friday 8am - 5pm

  Open Saturday 9am - 1pm

  Phone:03447016201

  Email:LRA@lexus.co.uk

  You can also renew your Roadside Assistance cover Online.

• Extended Warranty

  For extended warranty enquiries and renewals: (Please note, for a temporary period we will only be able to handle your enquiries by email.)

  Email Us:

  motor.admin@thewarrantygroup.com

• Recall

  For recall enquires:
  
  Online: Recall Checker

• Customer Relations

  Please note, for a temporary period we have a reduced service available to take calls at head office. As a result, in the first instance we ask you contact your local Lexus Centre for any advice or support. If you require intervention form our head office, where possible we ask you email us.
  
  Online:Enquiry Form
  

  Call Us:

  0345 1295484

• Payment Protection Insurance (PPI)

  If you have any queries please email us so we can deal with your query quickly.

  Email Us:

  ppi.queries@lexus-fs.com

• Business Drive Direct

  Lines open Monday to Friday 8.30am - 6pm

  Call Us:

  0800 470 0446

  Email Us:

  BusinessDriveDirect@lexus-fs.com

• Marketing Consent – Unsubscribe.

  If you wish to unsubscribe from receiving marketing communications from Lexus, please complete this form: Unsubscribe