FREQUENTLY ASKED QUESTIONS

• If there is more than one regular driver of my car, will they each need a separate policy?

  No. The owner of the vehicle can take out Asset Protector and the vehicle will be covered when driven by other drivers as long as they hold a valid licence to drive the insured vehicle and are legally entitled to drive it.

• Am I covered if I drive my car abroad?

  Yes. The cover is for vehicles used principally in the UK but you are covered in any country that is a member of the European Union at the time of loss, plus Iceland, Liechtenstein, Norway, Croatia and Switzerland.

• Can I use my car for work and still be covered?

  Yes, you can use your car for work provided it does not involve hire and reward.

  Exclusions include but are not limited to, taxi, courier services and private hire. Pace making, racing, speed testing and reliability trials are also excluded.

• Is the policy renewable after the initial term?

  No, the policy is not renewable after the initial term.

• How do I make a claim?

  As soon as possible after the incident resulting in your car being written off, you should contact the administrator of the policy, Abraxas on 01454 270 200. They will take your details and manage the claim with you.

• What happens if I sell my Lexus before the end of the Asset Protector Policy?

  If you sell your car before the end of the policy, you can cancel the policy and obtain a partial refund to reflect the remaining term of the policy less an administration charge. The remainder of the policy is not transferable to your new car.

• Some insurers will provide me with a replacement car if I write my car off in the first year of ownership. Can I defer the start date of the policy?

  The start date will always be the date you take delivery of your new car. However, if you wrote your car off in the first year of ownership and received a replacement

  vehicle from your motor insurer, you could transfer your Asset Protector policy to the replacement vehicle, subject to certain conditions and an administration charge.

• Can I transfer my Lexus Asset Protector Policy to another vehicle?

  If your new car is written off within 12 months of purchase, and your motor insurer provides you a replacement vehicle rather than a monetary settlement, your policy can be transferred to the replacement vehicle subject to certain conditions and an administration charge. The policy cannot be transferred to another vehicle in any other circumstance.

• How long do I have to make decision on taking out Lexus Asset Protector policy?

  You have up to 30 days from the delivery of your car to purchase the cover from your local Lexus Centre.

• If I sell my Lexus, can my policy be transferred to the new owner?

  Your policy cannot be transferred to the new owner if you sell your vehicle before the end of the policy term. However, you can cancel the policy and receive a partial refund to reflect the remainder of the policy term less an administration charge.

FREQUENTLY ASKED QUESTIONS

• How many claims can I make on my Lexus SMART Cover policy?

  There is no limit on the number of claims you can make. However, each individual claim is limited to £500, with a £3,000 claim limit total over the term of your policy.

• Do I have to pay an excess?

  Yes, there is a £10 excess on each claim, paid on completion of the repair.

• Will my motor insurance no-claims bonus be affected if I make a claim?

  No. Lexus SMART Cover is completely separate from your motor insurance policy.

• How do I claim?

  When you become aware of any minor damage, this must be reported within 30 days by contacting the Claims line on 0800 077 8713. The claims team will talk you through the simple steps to assess your claim and arrange your repair. Alternatively, use the SMART insurance app for iPhone or Android.

• Does the policy cover damage to other vehicles?

  Only the vehicle detailed on the policy schedule is covered.

• Who is covered by the policy?

  The policy covers damage to your car irrespective of the driver.

• How are commercial vehicles valued in the event of a claim?

  If your commercial vehicle is written off, any claim payment would be calculated using the original purchase price and market value (both exclusive of VAT) at the time of the write off.

• Who underwrites Lexus SMART cover?

  Red Sands Insurance Company (Europe) Limited (“Red Sands”), Level 3, Ocean Village Business Centre, 23 Ocean Village Promenade, Gibraltar. Registered in Gibraltar No 87598. Authorised and regulated by the Gibraltar Financial Services Commission under the Insurance Companies Act 1987 of Gibraltar and is a member of the UK’s Financial Services Compensation Scheme: and Aioi Nissay Dowa Insurance Company of Europe Limited, 7th Floor, The Hallmark Building, 52-56 Leadenhall Street, London EC3A 2BJ. Registered in England and Wales No. 5046406. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No. 401084.

• Is the repair guaranteed?

  Yes, all repairs are guaranteed for the lifetime of the vehicle whilst it remains in your possession.

• What happens if I cancel my policy?

  You can cancel your policy within the first 14 days and receive a full refund, provided no claims have been made. If you cancel after 14 days, you will be entitled to a pro rata refund, provided you have not made a claim. The refund will be subject to an administration fee of £29.99.

• What’s not covered under my Lexus SMART Cover policy?

  Damage of any kind to wheels, rims or tyres; any panel that is ripped, holed, torn or perforated; damage to beading, moulding, glass, lights or decals, and any damage that occurred before the policy start date.

• Can I transfer my Lexus SMART Cover policy?

  Yes, the remaining term of your policy can be transferred to a replacement vehicle if you sell the original. There is administration fee of £29.99 to complete the transfer.

• How can I get Lexus SMART cover?

  Lexus SMART cover can be purchased from participating Lexus Centres when ordering a new or used vehicle. Cover cannot be purchased after you’ve taken delivery of your vehicle.